Mercure Kashgar (Gucheng Scenic Area)

地板上是前住客留下的指甲。酒店隔音不好。前台女生小迪服務也很差，不夠用心。接送機沒有安排上。

帶着朋友入住説是喀什最好的酒店，結果體驗感極差。先不説前台兩個工作人員辦個入住都要等半天，一問三不知。退房時落了東西，撿到也不説，晚上才發現打電話過去説確認下第二天早上才回話確實有遺留物品叫我們去取，我們都到了莎車又返回去取，到了酒店前台又説沒撿到東西還把我們領到房間去查看，這是什麼操作？扯皮了半天最後從前台拿出我們落下的東西。搞的我們時間也耽誤了還得重新定機票，好歹也是雅高旗下，培訓做成這樣，員工素質我都不想評價。明明撿到落在客房的東西不聯繫我們，如果我們沒問這東西落入誰的口袋？問了也是折騰一番才能拿上，這種操作丟我們新疆人臉，在外住宿沒遇到過這麼差勁的酒店，價格是你們五分之一的酒店服務都要比你們好多少倍。

城景大床房除了停車場什麼都沒看到，喀什古城一點都沒看到； 房間內空間狹窄，洗手枱衹有很燙的熱水，無法正常使用； 服務人員態度較差，房卡失效後打前台電話接通後直接掛斷，三番五次無法進入； 系統混亂，前台無法正確提供房間訊息，導致在門口等了半個小時，且事後並無道歉； 早餐衹含一份，且品質普通，和另一家酒店共用，幸好沒自費買第二份； 退房時聽到前台同時與兩撥客人爭吵激烈，體驗較差； 兩家酒店共用兩部電梯，且電梯空間狹小，效率十分低下；

500+的房間衹提供一人早餐，都不知道店家怎麼想的，二人入住還要另付一人早餐費，搞得心情都不好！住了兩晚改到對面喆·菲酒店，完全無死角看喀什老城，提供雙人早餐，房間也寬敞很多，裝修也遠遠超過美居。美居城景房也不能看到全景，被對面酒店擋住一個角。

The room is very clean and it’s so close the the ancient town. There are so many restaurants and beautiful place to take pictures near by.

The Mercure is very new. The facilities are ultra modern and extremely clean. It is just opposite the old city and it has a couple of nice restaurants just around the corner. I was able to walk everywhere. I dont speak Chinese so it was difficult to order the airport shuttle on the phone before I flew in. With patience it was ordered and I was met by two delightful and kind staff. I was checked in and shown to my room and shown how to use the controls for the lights and curtains snd given directions to find a meal. The next morning wasnt so good. I wanted to find some places and order an airport shuttle for my return. The day staff ignored me, then when I finally got their attention and my translator didnt work they walked off. I got my translator working but no one would serve me. Finally I changed desks and the woman started serving me but everytime a Chinese speaker came in she left me and served them. After the 3rd interruption I walked out. I would have liked to have known how to work the tv and order service but it wasnt worth asking. I did ask where the Tourist Information Centre was and was told there wasnt one in Kashgar. They were wrong. There is one in the old city. I got a map and asked where the hotel was. They marked the wrong place. All very frustrating.

Friendly and helpful staff Especially Guzaili at front desk Lovely lady there ! Thank you

The staff are are very friendly and helpful. The hotel is new. The big screen TV is fantastic. Location is closed to old city. Bus stops are nearby which made travelling convenient.