ผู้เข้าพัก
1 มิถุนายน 2023
Utterly unsatisfactory, strongly recommend to avoid. Don't let yourselves fooled by the '5-star hotel' rating. No more than 3 by any standards. Paid close to EUR 900 for 7 days, absolutely a loss and not worth it. Everything in this hotel is worn out. Old. Rusty. Cables left hanging. Everything is a hazard, which is not uncommon in Greece. The gym is a joke, with very few options for training, the heaviest dumbell is 10 kg! there have absolutely no racks and so on. The schedule at the gym is also an inconvenience, they open at 9 and close at 19! Exactly when people are at the beach or sightseeing! I did ask them to open earlier and the best they could do was 8 in the morning, totally ******* since breakfast opened at 7.30 and closed at 9. See the pictures attached for what our deluxe sea view room looked like. The worst was the mould on the fan in the bathroom. They advertise on the website a rooftop bar, there is no such thing. About the restaurant, we had half board - breakfast and dinner included. Generally, everything was swimming in oil. Breakfast was below average in terms of variety and quality, everything was cold including the fried eggs and omelettes. Coffee was very bad tasting. For fresh orange juice you had to pay extra EUR 2, for a '5-star hotel'? The food was not labelled. The only time they labelled it was one night when a delegation from TUI came by to inspect the place, probably to assess whether to include this hotel in their future packages. Immediately after they left, the food labelling disappeared and was not to be seen until we departed. Dinner was average, also with a few options to choose from. There were some local/traditional options but extremely limited e.g. Greek salad, grilled vegetables, kataifi, rice milk, cream-filled cones, orange pie (portokalopita). Extremely disappointing for a Greek restaurant. Also there was NO water provided at dinner, you had to purchase a bottle of water which was overpriced. The tap water provided at breakfast was turned off during dinner time. Swimming pools were not heated, the water was very cold, therefore we could not benefit of them. Out of 4 swimming pools, one would expect that at least one was heated or at least lukewarm, at a 5-star level? At reception, we asked for a map of the island and we were told they did not have any and were instructed to purchase one at the hotel's store! One day it was raining and we asked to borrow an umbrella at reception, and again we were told they didn’t have any and again instructed to purchase one! There was a young brunette lady there not wearing a uniform, probably someone from staff, who was very rude when my wife insisted to receive an umbrella, very pushy and arrogant. She did not give her name. Overall, this hotel does not meet the standards that it claims, for the price it charges.
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