Hyatt House Kanazawa

Travelled myself, and booked a Twin room via Trip.com. Confirmation price was JPY 19,360/ night, include breakfast for 1 person daily. I understand there was a tax of JPY200 per night. (i.e. JPY19,560/night) I provided my credit card during check-in as deposit. When I checked out, the staff did not show me any invoice. She just said "check-out complete. goodbye" An hour later, got a message from credit card company charging a total of JPY 19,760 per night, i.e. JPY19,360 per confirmation, with an extra JPY400 per night (should be JPY200). I asked Trip.com to contact hotel direct. Hotel response was "the customer signed a form for 2 occupants, so tax should be charged 2 person for 2 nights", but they did not provide any written evidence, nor could they even mention the name of the 2nd occupant. The hotel refused a refund of JPY 200 per day. It was not a big amount, so I asked Trip.com to stop further action. But my dissatisfactions with this hotel were: -hotel used my credit card number and overcharged tax for a 2nd occupant for 2 nights. There was no confirm / invoice during checkout. -it does not make sense to assume 2 person occupancy, as the booking included breakfast for 1 person only. (restaurant log should show 1 person consumed breakfast) -the hotel could not even tell the name of 2nd occupant (whom did not exist!!) Advice to others who stay in this hotel: Be careful. Read the small fonts for any forms during check-in. Ask for invoice amount during check-out. Verify the amount charged to your credit card!

Was misinformed about breakfast time and paid for vouchers. This was disappointing

Breakfast not variety very very simple it's not match price room. It's comfortable only near station

値段の割にはサービスがあと一歩というところでした。(フロントの挨拶などがもう少し欲しかったです。) アメニティはSDGsを意識してか、必要最低限でした。 この値段を出すなら、ビジネスホテルの方がコスパがいいかな？と感じます。デザインなどはハイアット系列なのでおしゃれでした！

駅から近く清潔なホテルです。気持ちよくゆっくりできました。

Great location, modern and clean accommodation. Super near to the Kanazawa train station and surrounded by places to eat and shop.

linked to the train stn with malls and eateries . vy convenient.