Castle at Kona Reef

Condo unit needed some maintenance before check in Bedside lampshade broken and left ( with pieces) in bedroom . Louvre doors enclosing laundry machines broken and wooden slats left laying inside the Cupboard .Parking pass was to be left in unit for new customer but no parking pass was found. We ended up writing our info on a piece of paper and placing that on the dashboard .

HIDDEN FEES! After paying in full prior to our trip through **********, we received an email from the management company 6 hours before our check in (while we were still on the plane to Hawaii) that we had an outstanding balance of $312.00, which was more than the price of a one night stay. When we landed and I was able to call, they claimed it was a cleaning fee and we would not receive our check in information until it was paid. Seeing as our only other option was to desperately find a new place, we paid the ransom. I called the manager about this fee, who said these fees were disclosed earlier. When I sent her my ********** receipt stating my whole stay had already been paid for, along with her management company’s message via ********** that never stated any price on these hidden fees, she went silent and refused to answer our calls or respond back to our multiple voicemails. She could not point out anywhere in the contract where these high fees would be charged. As for the “cleaning fee”, the floors were absolutely filthy when we arrived, with the bottoms of our feet turning black within seconds of entering the unit and removing our shoes. The only cleaning received during our three nights came after we left. The closet door to the washing machine was also busted through. This company was completely dishonest about the costs and I would urge anyone looking to book this place to reconsider.

Very nice location and the place was amazing!

It was pleasant! Coffee pot was old and shower in bedroom was not so great. Not enough hit water and the half shower door made for a messy, cold shower.

I was very disappointed in the unit we booked. The resort was beautiful, and well maintained. The unit we stayed in was filthy. It was very out dated. The air conditioning unit was in the living room, but the air didn't make it back to the bedroom, which made for very uncomfortable sleeping. There was a hide a bed in the living room, but it was broken so we couldn't sleep on it, and really just a piece of crap. The matress pad that was on the matress had several pee stains on it. The recliner in the living room was broken, so it didn't recline, and it had a horrible odor. My wife had to clean the bathtub because there was soap scum, and as she put it, absolutely gross. The only good thing about this place was the location, and the view. Very central to most places. You could walk to the shop's and restaurants. The patio outside our unit had a beautiful view of the water, and right next to a very small beach. If it weren't for these two things things, location, and the resort itself, i would give this place a below 1 rating if there was one. It was clearly not taken care of, and the owner obviously doesn't care!!

The property and unit were very nice. Very comfortable and clean..everything you need for going to the beach was suppied in the room,except a surf board! Lol! It was a little confusing finding the condo at first. It is on the same complex as Kona Reef condos but is called Castle Kona Reef condo when I booked..It wasn't clear it was the same place. Other than that, it was a great place to stay. Onsite parking in garage was awesome!

Loved our stay there, comfy bed nice well stocked kitchen

1/2 mile from downtown Kona. Easy parking Great air conditioning

I liked that it is directly on the ocean. I liked the pool & jacuzzi There was a wall in our bedroom that had water draining out through pipes for a good part of the day. I did not like that.