City Lodge Hotel Fourways

Bad odour.

環境很棒，也很安靜，適合商務出差

Nice area to stay for a few days, close to a big entertainment center with lots of restaurants.

Clean and everything functioning . I need to find a way to get the best prices on the best app.

City Lodge Hotel Fourways is a modern, clean, well located, excellent for value property. The staff is so friendly and willing to go the extra mile for you. The rooms are clean and freshly made daily. The holtel is also walking distance from Monte ****** so you can enjoy the best restaurants and entertainment.

This Hotel should not be considered as a 3 star this is more of a 4 star except for the bed quality this could be a 5 star. The food was out of this world, You dont need to go out of the hotel for a awsome dining experience. Staff is helpfull and the cleanest hotel I have ever stayed in.

Lovely room - quick efficient check in - excellent service include poolside (Super sunny spot even in winter!) - outstanding breakfast: quality, quantity & all staff very efficient & friendly! louis-THE-lawyer

Where does one start? Well, from the beginning of making my reservation I had some problems. I called a couple of times and got cut off. Eventually, I got through only to speak to 4 different people. Got cut off again. This time, I called back. The GM answered the phone. Finally got helped. However, I got the excuse of problems with the phone line.. Upon arrival at 16:30, I was told the rooms were not ready. Only after I told them I give them 10 minutes or else I will go somewhere else. The room all of a sudden became available! Upon getting to the room, the roomsafe was locked. Called to ask to come and open it and also for an ironing board. Now, this is where the 4 star service really started. Waited 15 minutes, nothing. Called again and told the reception I'm in a rush and need the safe and iron board to come as I will be late. Again, I waited 10 minutes. While I was about to take a shower, my door opened. NO knock on the door just opened.. What is this? The staff just walked into the room without saying anything. Towels for my room? I did not ask for it. Wrong room. After almost 25 minutes at last, someone showed up only to tell me the battery needs to be changed? That is no rocket science. I already told them this over the phone. They will come back later. Got the iron.. but the status it was in was not what you would expect from a four star hotel. Ask to speak to the GM. Reply from the reception was she is not able to take your call she is aware of the issue, and you can mail her. Well, GM gives this reply. You, as the GM, get someone in charge to speak to your guest. As a paying guest, it is your responsibility to make sure your guest is happy, GM!!!! Saturday morning at 4:30 car alarm was going of in the car park. Nothing was done about it. Had to call done to reception to ask them to go have a look. Told them we will check out as the hotels are not up to standard. Response was I need to speak to the assistant GM. Wow, now they have an assistant GM available on duty? We decided to stay as we only had 2 days. Gone out for shopping. Got back. Both elevators were not working. We had to go through the kitchen,back of house, to get to our rooms. Another couple also had the same problems. This is by far the worst CITY lodge I have stayed in ever. Until now, message or email from the GM or assistant GM to apologise for the inconvenience and bad experience over the 2 days will I stay here again never. Will I recommend anyone to stay here? HELL NO. Stay away far, far away. Take your business over the road,pay a bit extra, and don't get all the drama and stress. The GM needs to get some training in how to deal with guest problems. Managers also. Do tell me no problems. It was no problem. I will not be righting this review. I will take it one step further and also be contacting the head office

This hotel is one of the worst hotels I have stayed in. Call started with making a reservation. Called a couple of times, but there was no answer. Eventually, I got through only to be transferred to 4 different people. Then got got off again. Called back and spoke to the GM. She then assisted me with the reservation. Got an email that confirmed everything. Mailed back again 5 days before our check-in date to confirm everything. Upon arrival at the hotel at 16:30. We were told that only one room was ready and we would need to wait for the other room. Only after I told them that I will cancel my reservation and go to a nother Hotel if I don't get my room within 10min. Then the room was all of a sudden ready. Got to the room. Safe was not working. I called to ask for someone to come and fixed it and also asked for an ironing board. Mentioned that where in a a bit of a rush. Waited, and no one showed up. During the time my door opened and a housekeeping staff member just walked in without knocking. This I found extremely unexpectedly. How can the staff just walk in without knowing. I was running later. Try calling again to the reception, explaining that I'm late because of them not showing up. I asked to speak to the GM about all these issues. However, upon going out of the hotel, I was informed that the GM is not available to take my call. I can email her!! Are you for real? You, as a GM, are in charge, and if you are not available, what about your assistant. Got back from the ******. We requested to buy some water. Only to be told the hotel does not have any water. You will need to go to the shop. This is one of the biggest disappointments of a stay. We only have 2 days. But we have to go through all this drama. Told the night manager at reception that we will check out on Saturday. The answer was that I would need to speak to my assistant GM. This hotel is not worth staying at. Staff need training. There is no commission between the staff. Better take your business a cross the road and pay a bit extra and have to deal with all his headache and extra stress.