Ocean Spring Resort Chengdu - MGallery

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

Great Stay

The hotel is very beautifull. All staffs in hotel are very kindly and enthusiastic. I will come back in further.

服務：因為特殊原因，五一節原本的計劃旅行取消了。但總想到哪兒去逛逛，就在五月一日當天選擇了海泉灣的這家酒店。提前一天管家taylor就給我們聯繫，很貼心的問我們有什麼需求，一一滿足。住店當天按照我們的要求，選擇了景色非常好的房間，給我們準備了冰粉和歡迎水果。整個住店期間有任何問題我都跟taylor聯繫，很快就會得到回覆。服務非常周到和專業。 設施：整個酒店給我的感覺非常適合帶孩子的家庭居住，從早上開始，酒店就會準備好射箭、套圈、投壺等各種孩子喜歡的遊戲項目，天氣好的時候還會給孩子們準備好撈魚的工具，撈魚的網兜隨處可見，想玩就拿，撈魚的衣服都會提前準備好，想玩的孩子自己拿，穿上就下湖撈魚。對帶孩子的家庭來説真的太友好了。 環境：室內温泉早上去人也不多，整體裝修比較日式，給人感覺很安靜衞生。房間內還有兩個温泉浴池，一個樓上一個樓下，早上出太陽的時候兩個池子都能曬到，温泉水直接引入，孩子在池子裏游泳也不會涼，可以玩的很開心。 總體來説，非常推薦，我們家肯定會二刷。

酒店環境很好，前台肖roro超級漂亮，而且服務態度熱情周到. 很好的一個温泉酒店！非常舒適安靜，周邊空氣環境也好，房間很大。 還有温泉洗浴很乾凈。一次很好的住宿體驗。 衞生：很好，環境：舒適， 服務：熱情早餐營養豐富，品種多樣；環境絕佳，可俯視旅順口；停車場超大；服務質量上乘；周圍環境優雅、靜謐。 酒店設施齊全，房間乾淨整潔，住的很舒服。前台人員服務都很好，很主動，熱情。早餐不錯，品種多。希望多推出點活動，讓大家都能來體驗。

特別感謝管家yaya，入住之前久提前打電話，詢問入住時間以及入住需求，因為我們同行人比較多，yaya都有考慮到房間需求，很貼心的排在了一起，入住期間也是非常的熱情，有需求都第一時間回覆了，還給我們送了冰粉,除此之外，酒店的風景也非常好，真正的風情水秀，很適合度假，餐廳就是衹有一個，節假日人比較多需要提前預約，餐廳的菜也很不錯，還去體驗了一下鹽療很放鬆墨痕舒適，下次還會選擇這裏。

選了個假期來到成都海泉灣美憬閣索菲特酒店，總的來説，這家酒店給我留下了深刻的印象，管家Caroline服務到位，細心介紹權益，餐廳Cherry接待也不錯，24小時的客房服務很nice，讓遊客感到非常舒適和方便，房間內部裝飾豪華，設施齊全，舒適的床鋪和精緻的浴室。小朋友活動有意思，真正的冬温泉，有許多的特色泡池，園區內的環境都不錯，有很多蝴蝶適合拍照，點贊推薦

這個温泉酒店總體來説還不錯！入住前接到了Tina的電話，來電詢問入住事宜等，到了酒店，辦理入住手續之後，給我們介紹酒店的温泉和早餐區域，還主動加了微信，給房間送了小童洗漱用品，温泉中心特色鹽療也還不錯，唯一美中不足就是等房有點久，入住前Tina就提前聯繫並問詢入住需求，居住期間全程貼心關注；服務周到、熱情希望酒店繼續保持良好的賓客關係服務！

這次入住體驗非常好，Tina管家服務特別好，酒店餐廳服務員態度也很好，小朋友過生日還送了生日麪，房間用品和飲用水補給的很充足和及時，温泉和酒店的床睡起特別舒服，餐廳的早餐也還可以，總體都還十分滿意，就是温泉池可以再注意一下防滑就更好啦。