Hôtel Mercure Brive

There is not much wrong but the trouble with staying on a Sunday evening is that it is very quiet (restaurant is shut). But, nevermind, the bar was open and we were able to get a drink before eating out at restaurant very close by. The first issue was that my red wine was stale/corked as it came from an open bottle. I pointed this out and the lady was very reluctant to open another bottle. It seemed like she did not beleive me! Our room was comfortable enough but the hotel needs a refurb. It was just a little bit tired with peeling paint in the bathroom and old flooring etc etc. We use Accor hotels a lot - this one needs some work.

We had booked here because it had EV charging points and a restaurant, and looked like a pleasant setting. We arrived to discover that the EV chargers were Tesla only, and the restaurant was closed. We'd just driven 400 miles, so were not pleased. After a lot of complaining and phone calls by the receptionist, it emerged that the chargers could be used with any EV (officially from October), and we were offered a rather simple (although expensive) meal in our room - a lentil and vegetable dahl with bread, which wasn't bad. The receptionist was very helpful and tried hard to sort all this out, but it took a long time and was stressful, and shouldn't have happened in the first place. The room was fine though, and the hotel was in a pleasant setting. Didn't bother with the breakfast!

Good situation, in nice surroundings, close to A20 but no road noise either inside or out on the terrace or in the pool. Very attentive front of house staff with pleasant attitudes. Good English used when necessary. Room was adequate in size and well serviced by the domestic staff. No drawers for clothing so you live out of your suitcase which isn’t great if staying several days. Restaurant and bar very good although lunch and evening meal every day was the same menu. Hey Brive has loads of cafes and restaurants! Would I stay again? Yes most definitely.

Where were the staff? We tried to check in at 4.00 pm but there were not staff anywhere. We rang the buzzer several times and after 15 minutes, one staff member turned up. A sort of apology to the effect that her buzzer receiver was not responding to the Reception one. She also seemed to be the only staff member around until just before the restaurant opened at 7.00 pm, when several restaurant staff arrived. We had stayed at this hotel many years ago and had forgotten how small the rooms were. As Gold members of ACCOR, we were upgraded to a privilege room, but same size as ever other room but we did have a Nespresso machine which we never use! The pillows were either hard as rock or as flat as can be, most uncomfortable all round. IBIS and Campanile rooms are about the same size as these and half the price. it was particularly disappointing because the previous night we had stayed at Val de Reuill Mercure, near Rouen and what a difference. No comparison at all, just as different as chalk and cheese.

We were so frustrated by recent experiences at Novotels we were wondering where to stay on our journeys through France. We have passed so many dilapidated or closed hotels the choice seems to be getting smaller each year. A chance view from Autoroute A20 passing Brive la Gaillarde saw this Mercure . We immediately booked it for the return journey. What a absolute gem this hotel is. Visible from J50 A20 yet with quadruple glazing and set in a beautiful park you could be anywhere. Rooms are very comfortable and better than current Novotels. The staff are very professional and know what they are doing. The kitchen produces a tempting menu of delightful food; fresh and full of taste. The wine list, whilst compact, offered excellent choice. And for all you EV drivers there is a forest of charging points. This is our new stopping off point between Saint Malo and the southern Cevennes. Book now you won’t be disappointed. PS make sure the address is in satnav as the route from junction 50 is a little complicated but worthwhile.

we stop regularly at the Mercure Brive Hotel and we appreciate the consistent quality of services (reception welcome, room comfort and quietness) as well as the quality of breakfast. sorry, but the request of min 200 characters is very strange !

Terrible stay. Room is very old (although bathroom was remodeled recently). Kettle and TV remote were broken. Worse thing that happened was to see the cleaning lady enter our room while we were sleeping. The door was locked from inside and the do not disturb placard was on the door handle. Not even saying sorry. Front desk barely apologized for the incident. Never seen anything like this. Trust the reviews and don't go there.

Sale, bruyant, inacceptable Loin de tout Restaurant et petit déjeuner à eviter+++, vous attendrez des heures pour une nourriture indigne ...................................................................................

Un hôtel dans un état lamentable, qui n’est pas à la hauteur d’un mercure… à rénover de tout urgence. Trouver des personnes qualifiées dans le domaine de l’accueil, du nettoyage pour être digne d’un 4 étoiles. La chambre qui est normalement appelé SUITE, est une véritable blague, c’est juste 2 chambres réunies donc exiguës, 2 ventilateurs dont il est impossible de régler la température ou le flux, ce ne sont pas des clims, À POUR INFOS : Ils y’a des filtres dans les pseudos Clims … ÇA SE NETTOIE !!! a refaire complètement et très sale. Nous sommes 4, nous avons eu droit à 2 grandes serviettes et 2 serviettes à cheveux pour les enfants…. Je comprends que nous sommes tous dans un souci d’écologie mais là on tombe très bas… et je penses qu’il y a mieux à faire, plus de gel douche… obligé de finir avec le savon pour les mains… un sèche cheveux des années 90 (collector) enfin bref…. Je suis client accord, mais la c’est première expérience de ce niveau…. Allez à la concurrence si vous avez une nuit à passer à Brive. Malheureusement après avoir regardé les avis, on s’aperçoit que nous sommes beaucoup à penser la même chose…