"I have no idea how this hotel is rated as 4 stars. The experience is disaster.
First, the receptionist was not there when we arrived, waited for 5 minutes, that’s fine.
Then, when we asked for check-in, she just confirmed the name and gave us a key card without asking for our ID, serious security concern here.
Third, the lift is so small, only can fit one person and one luggage.
Forth, the room door is very hard to open. When we asked the help from the receptionist, she just asked us to push the door hard, I went up and try again, it’s hard to push in. I went down to ask the receptionist again, she did not even try to attend to my room and help us. Poor and terrible experience here.
Btw, it’s the night of 17th Oct"