"Lovely hotel and room we had was extremely spacious. The only fault was it was extremely hot and this was with the A/C turned on. The bathroom has heated floors, which normally I love but it made the bathroom like a sauna.
All staff we came across were very friendly and showed professionalism.
Breakfast next morning was excellent and plenty of choice. Certainly would return, but would chose a room with the balcony."
"I have no idea how this hotel is rated as 4 stars. The experience is disaster.
First, the receptionist was not there when we arrived, waited for 5 minutes, that’s fine.
Then, when we asked for check-in, she just confirmed the name and gave us a key card without asking for our ID, serious security concern here.
Third, the lift is so small, only can fit one person and one luggage.
Forth, the room door is very hard to open. When we asked the help from the receptionist, she just asked us to push the door hard, I went up and try again, it’s hard to push in. I went down to ask the receptionist again, she did not even try to attend to my room and help us. Poor and terrible experience here.
Btw, it’s the night of 17th Oct"
"Our stay at The Bentley was wonderful. The Harrington Suite was lovely and the staff were all very accommodating. Would definitely stay again. 10/10. "