SureStay Plus Hotel by Best Western Jackson

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Average place to stay at in Jackson Tennessee

Average. Except there was no ice machine it was average. The room door looked as if it had only been kicked in, one or two times, tops

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My bad for expecting decent from a hotel with the name Best Western attached to it. Check in service was just ok. The room was dated. The bed was absolutely terrible…a queen size bed that has a sunken middle. Husband and I had to cling to the edge to keep from rolling in on each other. The bath had a crack in it(picture attached) and the ceiling had holes in the plaster. Went to the breakfast area just before 6am and had to wake the clerk up off the couch and was rudely told that there is coffee in my room.

Everything was great except that the floors on our room were so dirty that our feet were black from walking on them.

The fridge didn't work, there was a huge puddle of water in it room, the floors and bathroom were filthy.

Breakfast offerings were very skimpy. No milk for cereal even after requesting and waiting. No fruit either. Requested receipt and was told there was a computer problem and it would be sent to my email which was read back to me and confirmed. Never received the email. Parking quite a ways from the room and not well lighted. We arrived after dark. We would not stay here again and would not recommend it to anyone either.

Breakfast was excellent, the bed was great, but the real problem with the room was the floor. The wood panels were offset and when I got up in the night, I stubbed my right, big toe and took it a chunk out of my toe. It still hurts the next day. Also, the surface was not even close to flat. When I walk on it, they be huge drops, like stepping into a pothole.