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31 มกราคม 2023
We booked 2 nights through ***********. We arrived by bus from Merida, walked 15 minutes from the bus station, only to find the door locked. We rang, no answer, rang again and then sat on the doorstep for 30 minutes. Then a guy arrived in a car and said they had closed due to Covid. He took us to another inferior hotel who had all the details of our reservation. I took it up with *********** and they have registered a complaint. Booking confirmed that they had bookings yesterday and had bookings all set for next week so only this weekend have they closed without any redress. We had only been messaging each other a few days ago so I really do get the feeling that we have been bumped. Make your own mind up as to whether you might want to stay here.
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