Zoom Hotel

Excellent stay at Zoom hotel. Arrived early and staff very kindly allowed us to check in when we arrived. First night our room had two single beds pushed together which doesn’t make for a very romantic stay but they were more than happy to move us the next morning to a room with a proper king size bed. Staff were absolutely lovely and really couldn’t have been more helpful. If I had to say something negative it would be that the first room had a very creaky floor and both rooms were a little dark but was absolutely fine as they have lots of lamps in the rooms. Would definitely stay here again and would very much recommend. Thank you Zoom for a lovely few days in Brussels.

One of my favourite hotels in Brussels. Very comfortable, clean, cool decor. Most importantly great staff, very welcoming and helpful.

Hotel is far away from the historic centre of Brussels. It is a good option due to its price, but bare in mind that you will always have to use public transport to visit the city. Also, the rooms are very dark and had a lot of dust. If you have mite allergy is not a good idea. Breakfast was nice and all the personnel were very helpful and polite!

Perfect location in Brussels for restaurants and shopping. Comfortable hotel and very good breakfast. Friendly service and excellent wine! There is a parking just in front of the hotel but of course you have to pay for it. Walk 100 meters and you will find many shops.

Being a constant traveller, and also actor in Hospitality Business, I currently stay in hotels all over Europe... It would have been unfair for me not to mention my feed-back about Zoom hotel Brussels... Zoom hotel is exactly what you expect from a modern hospitality, like: 1) Great Location (city center, Cartier Louise and European quarter, and a stone troughs the beauty of the Grand Place. 2) Quiet position offering a Save and efficient Parkings, and connections with Metro & trams to anywhere in Brussels. 3) Clean and secure completed product! And the cherry on the cake, a human quality service! What a warm welcome by any team members, Night manager on site, duty service 24/7, and a fantastic breakfast! (try the famous Belgian waffles ;-) All that for a great value for money! Well done, Zoom, highly recommended ! JPR U.K.

Hotel staff was very accomodating, we had an early check in and they gave us a room hours before check in time! Nice, clean room. Narrow elevators. No AC.

terrible experience dealing with this people. I asked to cancel the reservation one day before due to the passing of a family member, they don't reply until the check in time passed, and charged the full stay. saying it was a no show, when i told them in advance that i couldn't come, also with proves with a death certificate. unbelievable attitude from these people. never again

Good location, staff and cleanliness. One problem with the room (#208): humidity in the bathroom that means a bad smell. In addition, the main lights in the room didn't work on the last morning of my staying (this could happen...not a real problem).

My partner left an accurate review of our stay at Zoom hotel. I am the disabled person. I am responding to the owners' completely dishonest response. I am an above-knee amputee and wear a prosthetic to be mobile. I do need to remove it to sleep and shower. When not wearing it, I use crutches. Throughout our trip, a shower chair was requested. When not available, hotels simply said they did not have one available. “No” is a perfectly acceptable response; much more acceptable than changing everything expected. The owners’ response to the original review is not at all truthful. The "receptionist" mentioned is the person we were told was the manager with whom it took 2 days to meet in person. The hotel staff was amazing and as communicative as they could be. We have no complaints about them. We made our first complaint about the room 10 minutes after dropping our luggage in it as it was a different room that we reserved. It was directly off of the cafe/bar/terrace area. The widow that provided ventilation to the room opened directly to a smoking table. Yes, we put our luggage on the bed. But we were told this was all that was available. We were given a complimentary drink and told the room would be changed the next day. 45 minutes in we could not stomach the smell. We were given an air freshener and told to run the water because that room is not used often. Again, we were told there was nothing that could be moved as the hotel was booked and what we paid for was already occupied. After a long travel day, trying to find a last-minute hotel left us with very few options. We did not ask for a downgrade. I only asked for a shower chair. When we did not get what was paid for, yes we sought recompense. Not a refund; we simply did not want to pay for something less. Also at time of booking, there was no mention of the hotel only having 5 rooms with air conditioning. Had that information been disclosed by the hotel, we would have chosen a different place. In addition, the room is not handicap accessible as there are no supports of any kind and the bathroom is all tile. There is no separation between the shower and the rest of the space, not to mention any proper ventilation. The “shower chair” mentioned in the owners' response was a stool borrowed from the cafe just outside the room. There was an abundance of them. They were also used as side tables in the rooms. Nobody went out of their way to find one as implied by the owners’ comments. And as a side note, the stools actually fit just fine in the bathtub of the room we were eventually moved to. So, had the hotel not made assumptions about my disability and taken it upon themselves to change our reservation without consent, this all could have been avoided. Lastly, I want to clarify that I did not call the manager “stupid”. I said she was ridiculous when she called my disability my problem, blamed the room downgrade on my request for an accommodation and expected me to show gratitude for her