ผู้เข้าพัก
28 มิถุนายน 2023
Hotel is nice, modern. Rooms are clean and nice. The price is top end. I had a suite with sauna and paid close to €400 a night. The location is good and quiet. What was very disappointing was the staff and service. I want to emphasise that I believe it’s a management issue and not really a staff issue. Hotel is understaffed and everything feels rushed and not welcoming. Nobody helped with luggage. Staff asked me to take a trolly myself. I wanted to order room service and they didn’t want to do it and also told me they had no staff to bring the food to the room. When I complained and the lady realised that I am in a suite, she said OK, I try to manage to bring you a sausage which she did. When she delivered the food to the room she said: “especially for you and I hope I earned a credit from you now”. What a stupid comment to make. I blame the management for this mismatch of actually quality of the Hotel facilities, price and poor service. I heard a number of guests also complaining about the service.
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