Love Hotels Timberline at Lake Superior MI

My 35 old daughter and 32 year old son walked away after seeing the room. The person at the office took us to another place even worse because the one on Cloverland had maintenance problems. I will be calling the BBB tomorrow to report this establishment.

24/hr check-in is not available. We arrived around 6:00pm and had to wait outside a locked door for 30 minutes before staff pulled up in their car to check us in, all despite the "open" sign, a doorbell, and a security camera watching us. My phone was not making/receiving calls in USA for some reason despite my travel pass (as I'm not from USA), so I could not call the phone number listed on the door. After finally arriving, the staff member rudely told me that I should check my voicemails, and that they left our room UNLOCKED with the key on the bed. Any person could have walked in off the street and entered our room before we arrived. Completely unsafe. This staff member offered no apology, and was passive aggressive and rude throughout the check-in process. I have never been treated so poorly by a stranger in my life. Bedsheets were dirty and stained, it was unclear if the towels were fresh. We slept on top of all the sheets and instead used emergency blankets we had in the car. I will never stop here again.

No toilet paper, no coffee or cups, no soap. Very old & very dirty. Web site says 11 am checkout, desk says 10 am.

Front desK and management was so rude. We did not stay. Parking lot was dark and there was garbage everywhere. Did not feel safe or welcoming. After we decided not to stay we received a rude call from the manager. Would not recommend to anyone

The first room i was given had no power at least the lights werent coming on. They gave me a different room as soon as i said something about it. Not the cleanest place but nothing bad enough to not stay there.

Terrible. No one was ever at the front desk. Rain the bell 8 times, pounded on the door. Took 3 phone calls to get anyone. Room was disgusting and dirty. Garbage left over from who knows when. Wasn’t even the same type of room I originally reserved. Bathroom was disgusting and dirty. Floor dirty, unswept. Carpet looked like it hasn’t been cleaned in decades. Overall the worst hotel/motel I have ever stayed at.

They told me when I arrived that they were overbooked and weren't all that gracious about it. Like it was my fault. Because of that, I had to spend $50 more for a room in another property.

The room was clean and acceptable for the price. The stairs were difficult for senior citizens like us. There was a musty odor in the stair well and the property needed major upgrade/renovation. This was listed as 3 star which was way over rated

A terrible stay. It was dirty, there were cobwebs on the door frame and the carpet was dirty. The refrigerator was broken, very noise and didn't work at all. Is was said to include breakfast, but there was nothing except three or four donuts that had been there for who knows how long. So horrible. I will never stay there again.