"Love this hotel. This is my third stay. Rooms are roomy and breakfast is great. Very good amenities and facilities. They also have happy hours with complimentary drinks.
I subtracted a star for three reasons:
- We were assigned next to a room where some high school or college kids were having a party with door slamming noises till 11pm.
- When I asked the front desk about the water machine, she told me they don’t have it and I can only purchase from the snack shop. However, I told her the operator told me there is a water machine near the fitness room, she then told me they is one inside the fitness room.
- When I asked about delayed check out. They only offered an extra 30 mins."
"I lived on the first floor so it was kind of loud. On my first night, there was some motor thing outside the room so I could hear a noise and it was hard to sleep. Thankfully, the front desk was able to switch me to a different room the next day."
"This is a great place, very close to Silicon Valley. It only takes me five minutes to reach the company, and there are excellent Chinese supermarkets and a Walmart nearby. If you want to visit other American-style stores, they are just a 10-minute drive away. The front desk staff provides excellent and friendly service, and the breakfast is delicious. I’ll miss the food here. The only improvement needed might be the laundry service, as there is only one washing machine available, which is quite inconvenient."
Water pressure in the shower is extremely low and makes showers take longer. The manager is stingy. I paid for 2 guests with breakfast, but because she only saw 1 guest she didn’t want to give 2 breakfast vouchers for each day. Also, was a mix up on what time my room could be made up. I was told my room couldn’t be made up later than 2:30pm. I never saw that anywhere in writing.