"Our first stay was so great that we booked it again! I can’t express how wonderful this place is! The pool, staff, valet parking, location; it’s all a 10/10."
"Despite its pleasant location, this hotel is disappointing: it looks tired and in disrepair. The room smelt of damp and there was no hot waternat 8:00 in the morning. . Breakfast was a train crash which was best forgotten. This is a pet friendly hotel and smells like it!"
"Location is perfect. Right next to the pier, local restaurants and bars. Everything is walking distance. Staff is super friendly. Will definitely be back."
"It was a very nice trip. The room was clean and right in front of the ocean and the outdoor pool was warm so my kid enjoyed swimming even though the weather was a little cold. We loved it."
"Subject: Concern Regarding Bottled Water Charges
Dear Team,
As a frequent business traveler, I have stayed at many hotels over the past three years. However, this is the first time I have encountered a hotel that charges for the two bottled waters provided in the room. I was surprised to see a charge of USD 6 per bottle (excluding tax), which I find difficult to understand.
While the bottles did have labels, I would not have consumed them had I known they were priced this high. I believe such practices are out of step with the current trend in hotel services, where complimentary water is typically provided to guests.
Small issues like this can unfortunately damage the overall image of the hotel. I hope this feedback is taken seriously, and that the bottled water charges will be waived accordingly.
This experience will make me more cautious when staying at BONVOY hotels in the future.
Sincerely,"
My wife was extremely impressed with the service from check-in to checkout. Friendly staff from the housekeepers to the maintenance and cooking staff during breakfast. We would highly recommend this establishment to anyone traveling to the Jacksonville Beach area. We know we'll definitely be back in the future!!!