"The hotel may not be as modern as some of the other ones in the area, but it makes up for it with the phenomenal service and convenience. The front desk staff are responsive and quick to help out in any way they can, and are generally some of the most pleasant people. The breakfast buffet was a good spread and there are restaurants nearby that are easy to access."
"Overall, I enjoyed my visit and would happy to book here again. The service at the front desk and the central location are definitely the highlights. However, I felt the breakfast selection was a bit underwhelming, as it primarily consisted of bagels and muffins. I’d suggest expanding the menu to include more options for a more balanced start to the day."
"房間空調效果不好,冬天很冷,且空調聲音很大。房間隔音效果也不太好,隔壁房間講話的聲音非常清楚。
The air conditioning of the room is not good, it is very cold in winter, and the air conditioning is very loud. The sound insulation of the room is not very good, and the voice of the next room is very clear."
The hotel was clean. It was near a wonderful mall.
I asked for an hour late check out but they said no. I never received a no at a hotel for late check out so I was very disappointed in that. The young gentleman at the receptionist desk were very kind and professional
The staff is incredibly friendly and very accommodating. We are staying here while a loved one is in the hospital. The staff was very helpful as we had to book another night and they were able to keep us in the same room at the last minute. Big shout out to Luke at the front desk. Thanks everyone!
Staff were very friendly and helpful. The Hotel was under renovation so ice machines weren't working, halls were dirty, and rooms needed these upgrades. My room itself was decently cleaned but the bathroom was not. The corners had accumulated dirt\dust\tp and the bathtub had a ring around it. Shower water pressure was great and had Shampoo, conditioner, and body wash available. It is also one of the few hotels I've stayed at that actually included bars of soap if that is your preference like me. The breakfast had a decent variety to choose from, especially if you just wanted something quick. I chose to head into Albany and get some real food and coffee. All of what I said above is fixable with this ongoing renovation and that should be taken into account when reading my review. What probably won't be fixed is the lack of any sort of soundproofing in the rooms. I could hear every door close on my floor and people talking in the hall sounded like they were in my room!! Strongly suggest you get a room away from the elevators if possible. Unfortunately I did not have the time to check out the Pool or Hot Tub but did see some kids having a good time in there. Location is 15 minutes away of just about everything you want to see in Albany and I was all over the place that weekend. Take an edible or Ambien to sleep through late night partiers or early risers and you will be all set!!
The room was very big and had a jacuzzi tub with it which we enjoyed very much. Location was great as there were many stores and restaurants on Route 9. Place looked a little sketchy at first but we had no problems or issues. Pillows were flat and not the best but the bed was comfy. Would definitely recommend for a nights stay when in Latham NY