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The first impression one gets is that one is arriving in a ”dark” and dangerous area but it seems this is an area that is gentrifying and is very safe. The apartment complex itself was surprsingly modern, clean, well look after and well equipped for the comfort of those coming in for short or long stays. It's important to specifically mention one element that makes this place work so well and stay so well kept, the lady who met us and took care of the administrative stuff, Joanna, is an absolute GEM! She may look like just a simple caretaker but she made all the difference for us. She was pleasant, welcoming, supportive and ready to assist at the drop of a hat. She is efefctively doing the work of a ”Hotel Manager”, because she does the hard work of cleaning, overseeing maintenance, laundry, etc and yet, she is effectively the facilities Public Relations Officer and handles the administrative aspects. So, I hope her employers recognise what a great employee they have and compensate her accordingly. One suggestion for the owners, they have really fantastic thick towels but a simple trick I use in my own house is to buy a simple electric dryer, not to dry the laundry but, once the towels have been dried in the sun, run them through the dryer at moderate to high heat for 15-20 minutes and they'll be mice, soft and fluffy, otherwise, after a few washes, they start getting a little scratchy and rough on the skin. It was a truly pleasantly suprising comfortable stay.

Really good hotel, good food, friendly staff and good value for money. Highly recommend.

Nice hotel, full of amenities. location is great and on the coast but Mombassa traffic means you may be stuck in a lot if you plan to visit the main city itself

My experiences include both good and bad ones: GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave. BAD: Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya. Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars. I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates. But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.

The place is cool, strategic location.However i wonder why they charge 200 shillings just to deliver food from their Kitchen which is just at the Ground Floor.I had cheked in at a room on the first floor,After making an order of food,they Inform us to pay 200 shillings for delivery of the same.Why cant they offer delivery as part of their Room services?Imagine paying over Ksh.3700 for accommodation,Food 1200 and again 200 for delivery?The room has only 1 bed.let them check on that lest it will be better for a person to book for an AirbnB somwere else...where I will acces the Kitchenette and serve myselef with comfort .

The Cocoa Boutique is a hotel with a lot of potential. The rooms are clean and very spacious but the decor is old and in need of renovation. The location is excellent, right on the beach with great ocean views. The staff can not do enough for you especially the ladies on Reception! The pool itself is lovely and clean however the few sun loungers available are in need of replacement and there is very little shade. The food from the restaurant was very good and freshly cooked. We were late arriving and they stayed to ensure we had our evening meal. On another night we informed them we would not be back in time for dinner so they sent us the menu by What’s App and kept food for us on our return. We had a lovely stay at Cocoa Boutique but it would have been even better had the decor been brought up to standard.

I love this resort it’s in front the beach and it was my second time to go there

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ตั้งอยู่ในทําเลที่เหมาะสําหรับการเดินทางไปสนามบิน ความสะดวกสบายจึงเป็นเหตุผลที่จะพักที่นี่อย่างแน่นอน พนักงานทุกคนน่าพอใจ แต่ห้องพักสามารถใช้เครื่องปรับอากาศได้เนื่องจากเป็นประเทศที่ร้อน พวกเขามีร้านอาหารชั้นล่างภายในโรงแรม แต่มีตัวเลือกจํากัดและอาหารเช้าก็ธรรมดามาก ร้านอาหารที่อยู่ติดกันนั้นเสียเวลาและเงินอย่างสิ้นเชิง เราสั่งไก่ย่างและรอมากกว่าหนึ่งชั่วโมงเพื่อให้มันมาถึงเมื่อมันเสร็จมันแห้งเกินไปเหมือนเคี้ยวบนบูทยาง เราไม่สามารถกินอาหารได้เพราะมันกินไม่ได้และไม่ใช่อาหารที่ดีเลย เครื่องดื่มเย็น ๆ ของพวกเขาไม่เย็นมากและพวกเขาไม่มีน้ําแข็ง โอ้ แต่สําหรับพวกเขามันสําคัญกว่าที่จะมีดีเจที่ไม่รู้จักเล่นเพลงดังเกินไปเรามีปัญหาในการได้ยินตัวเองพูด เราถามอย่างดีว่าพวกเขาสามารถลดเสียงเพลงได้หรือไม่ แต่ดีเจไม่สนใจคําขอของเรา นี่คือร้านอาหารไม่ใช่ไนท์คลับและเพลงดังเกินไปสําหรับร้านอาหาร ดังนั้นฉันจะให้คะแนนที่นี่ 0 ดาวเพราะมันแย่มาก