"We have been visiting many onsen ryokans or hotels in Japan. This hotel is very good and my rooms is very large with indoor onsen and super deluxe design. However, we were disappointed during checking in. Their time slots for dinner and breakfast were somewhat ridiculous. Either too early or too late. No one told us where we could get our welcome drinks, or had staffs to guide us to pue room. Our breakfast time was even arranged by error on 8:30 instead of 7:00 as we had decided. Everything was so good except the hotel service should be improved."
"The Ryokan and room was incredible! It felt like travelling back in time. The onsen was also super nice. The only issues were that the Onsen was at the sister hotel. It was only a 5 minute drive, but it would have been nice if they had their own. Also, the food was incredible, we had the breakfast. However we did not order the dinner because we were not sure if we would arrive to the Ryokan in time. Unfortunately they did not have any food at all, if you did not order the full set meal ahead of time. We went to a restaurant nearby which was ok...but it would have been nice if they had a couple menu items that were available outside of the full pre-booked set meal. "