"Check in was not good. Despite pre-paid the room, at check in they wanted to charge me again and worst of all at the room rate was double what I have booked. They only accepted I have prepaid when I managed to produce the evidence (print out of my booking). Eventually I was told they had mistaken me with another customer with the same name.
It was very uncomfortable experience. But to be fair, during the rest of my stay, the staffs were all very friendly."
"The hotel is located in a remote area away from the center of Florence, specifically in the suburb of Prato. By car, it’s a 30–40 minute drive via a toll road. Alternatively, you can take a bus first and then a train to Florence.
The rooms are cozy and clean, though I did encounter an insect—though it didn’t bother me much. Unfortunately, there was no free kettle or water, only a paid minibar in the fridge. The staff, however, were friendly and welcoming."
"Hotel room is just nice for a short stay to explore nearby attractions. Also served as a base to visit Florence and Montecatini.
Breakfast is sufficient."