"Rachel was fabulous my tv didn’t work in my room so she switched us rooms and also made sure we had everything we needed and accommodated our needs for our 1 year old"
"Arrived early - 40 minutes - asked if possible to check in. Told to wait ten minutes and then told ok. Went to room and not ready. Housekeeping not aware but did say they'd do our room quickly. No problem. Just wanted to use loo and would come back later. Returned much later. Room ready and clean. Bedroom bin had not been emptied. Very noisy from traffic through the night. Pillows uncomfortable. Breakfast pretty poor. Hot offering sparse and cold. Continental limited. Staff were very pleasant which was lovely and probably made up for the shortcomings. Would choose somewhere quieter, ideally."
"The hotel was clean and facilities as the hotel information. However, the best part of this visit was the care of the hotel staff, and genuine desire to make our trip enjoyable, which they achieved magnificently."