ผผู้เข้าพักDisappointed about the quality what a five-star hotel offered. Besides the poor service of first day front staff, the overall experience was compromised by the room temperature and the missing part of their ways of communication. Sad to say, i wont come back.
TTraveler 314Very convenient location to Bern station, 2 mins walk from if exit from escalator at end of station. Located among the shops and supermarkets. 5-10 mins walk to old town. Staff are very friendly and room is very clean. Toilet is huge. Highly recommended
SStephane 037the hotel is fantastic, very nice room and great service. We used the smoking lounge with very nice cocktails. Will definitely go back. Location is just across the street from main train station and parking, within the old town.
FFi WongThis hotel is good. Thanks for the excellent service from Sherpa. She designed multiple ways to help you to check in successfully even if I arrived late by around 7:30pm. Initially I weer afraid that I could not enter into this hotel and could not check in when all staff were off after office hours. She was responsive when I pick up a phone in the lobby to call the service hotline. She is patient and smart. I am lucky I met with her resolving all of my issues. Thank you