"I booked the Avid hotel on a whim. Mainly due to proximity to Wonderland and also being a relatively new hotel! I was beyond impressed from the moment I walked in as the front desk staff person was very welcoming, polite and explained everything. The two days that I was there all hotel. Staff was exceptionally friendly And kept the hotel very clean. It was nice to have different selection at breakfast for the hot food items. And I have to say the coffee machines that were available were absolutely awesome!
The King room that I had was a great size and the bathroom was quite large. It was nice to have a walk-in shower instead of a tub. And I honestly didn’t mind not having a closet and a dresser as it is not something that I use regularly in the hotel rooms. The TV had excellent channel selection."
"Check in was quick.. arrived in my room.. had to figure out how to use the TV (change channels , find channels, etc) NO instructions,, had to figure out how to fill & turn on jacuzzi ..again NO instructions,, ONLY food available was list in room of restaurant downstairs .. would have been nice to have a Telephone book where I could have found alternate food for delivery Other than that room was clean & amenities (shampoo. soap, coffee maker & supplies ) were great"
"This was my second time at Spring Hill and loved it just like the first time. Hotel is in a prime location close to store and Vaughan Mills.
The only downside I saw was her on the walls in the bathroom."
"The hotel is clean and modern, most likely due to the recent remodeling. As someone who has traveled to many counties of the world, this hotel has a good interior design. However, customer service and amenities needs improvement. Tipping culture is a big factor in Canada and the U.S., which I am well aware of, but to tip for a breakfast that is suppose to be included in the hotel payment doesn’t make much sense. To test out how well services will be provided, I purposely did not tip a few times and to my disappointment, customer service was not up to par with the hotel’s reputation. Tipping originated as a way to show gratitude to employees with outstanding customer service. Over time, that has changed and it is understandable. However, even if there is no tip given, basic customer service should be provided."
"Very comfortable suite with 2 separate bedrooms and 2 bathrooms, a kitchen with fridge and dishwasher (plates and cutlery extra) and a washing machine/dryer. Breakfast and free parking included. Don't hesitate to ask the staff at the lobby to cut the AC if too noisy for you (was for us)"
EErinWe arrived at the hotel earlier than our check-in time and the staff were able to accommodate us. We had two rooms booked for a business trip and one of the rooms was upgraded, which was a nice surprise and very appreciated. Great experience. Enjoyed our stay. Look forward to seeing you again for next years conference.