"My wife and I had a short stay at this hotel. We ordered room service and Shalini, the person who took our order on the phone was very accommodative to our specic requirements at 10pm.
Then came the most impressive Room Service ever experienced by both of us. Aditya, took so much of personal pride to layout the food and served us. Typically we are delivered a trolley with food inside and are expected to serve ourselves. But this wonderful young *** made our late dinner extra special.
We skipped breakfast but had their buffet lunch. What a huge and appetising spread....
Once again, the service was as good as the food. Both exceptional !!
Chef Sandeep specially attended to us. He saw that we had taken Saag (spinach) so he came around and said you must hv Makki Di Roti with your Saag. Within minutes, we had freshly made Makki Di Roti at our table. The person who served us at the Del restaurant was Nikhil. Very attentive, friendly and quick to serve us.
Kudos to the hotel for infusing such a deep sense of good service and superb food quality.
Well done ji 🙏"
"The hotel is not bad, and in a good location if you have appointments in central or north New Delhi.
One terrible experience: the thumping loud house music at breakfast time made me (and I assume other guests) leave the restaurant as quickly as possible. Inexplicable.
Big compliment to the door and security staff. They were consistently the most friendly and helpful staff in the hotel. Thank you."
"Heard so much about the Leela Palace hospitality & wanted to experience it myself. It was indeed a lovely experience starting from the warm welcome we received upon arrival.
Food wise they had a good selection for dinner & breakfast including both continental & Indian dishes.
The hotel needs an upgrade to the facade & rooms as it’s beginning to show signs of age.
On the whole an enjoyable experience.😊👍🏼"
"Best price from this site. Front desk person were very helpful specially Ankita. Reached 12pm but as per hotel policies check in time was 2pm but front desk staff understood the situation and tried to give me room as soon as possible. Because of family of 4 I had to book 2 rooms and they gave me connecting rooms which was very convenient for us with children. Rooms were big enough for 2 to 3 person. Aircon was good and silent. No noise around the hotel and we had a good sleep through out the stay. Though they claim 5 star but finishing of rooms were not upto that standards. Still dust on desk and finishing of rooms were not up to standards. Daily cleaning was perfect. Lot of security on the entrance. Place is very secure. Easy to get uber taxi to and from the location. Other side of the hotel have Domino's and across the street KFC, MC Donald and other restaurant. Shopping is around 10 mins with E rickshaws. Will definitely recommend this hotel."