"Pertama kali ke Lombok dan good experience at sheraton,keren banget servicenya,great location dan staff very helpfull,pertahakan ya sheraton servicenya😘😘teruntuk ibu Ayu di bagian breakfast dan endy di bagian cleaning service kalian terbaik🙏🙏Next trip ke lombok pasti ke sheraton lagi❤️❤️"
"The resort is about an hour’s drive from the airport and located away from town, making it a perfect choice if you’re looking for a peaceful, relaxing beachfront escape. The service is outstanding, the property is stunning, and we especially loved the massage at the resort.
While the resort has many appealing features, the overall cleanliness could use some improvement. In particular, the bathroom had a noticeable odor, especially around the toilet area, which made the space feel less fresh and comfortable than expected. With better attention to housekeeping and more thorough cleaning in these areas, the overall guest experience would be significantly enhanced.
In addition, it seemed like the shampoo and body wash provided were actually the same product, as they felt very similar in texture and scent. If you prefer a specific shampoo or want your hair to feel softer and fresher after washing, it’s a good idea to bring your own. Having your personal hair care products on hand can make a noticeable difference, especially after spending time in the sun and saltwater."
"Rooms were of decent size but you can tell from the furniture that it's been dated now and it also requires some maintenance. While it wasn't the top notch of 4 star hotel standard, the staff were friendly and professional and tried their best to do what could offer."