"Good location, close enough to the sagrada familia. Quiet at night.
However, compared to other 5-star hotels, this hotel has a very small lobby and crude elevators that don’t match a 5-star rating. Hardware-wise, it’s probably 4-star at best.
Service - Concierge staff was polite upon check in, but the display of hospitality stopped there. Thereafter, door men at the gate didn’t greet or even acknowledge guests upon leaving or returning to the hotel. Considering the hotel lobby was so small that guests literally passed by in front of them, it came across as quite indifferent and awkward.
Amenities - There were intermittent sounds of water dripping onto a metal surface in my room during my stay. My guess is the air con system had some flaws. I asked the concierge to send people to check when I was outside (which they did), but there was no follow up afterwards and the dripping sound remained the second night. Besides, the staff who entered my room for checking took away my room card from the electricity holder, which should have never been allowed for safety considerations because the room card was registered under my name and no other person should have it during my stay."
"I am very disappointed. Shower is cold water in the evening. The city tax they charged me more, and i still haven't paid it back. The front desk staffs are very polite and nice."
"The service was fast and they will very attentive. Amazing experience. Really happy to choose this hotel as my first trip to Barcelona 🤗 if there is taxi service it will be even nicer although there is a taxi stand opposite the hotel and Uber app in the country. it still very difficult and time wasting. Overall I will still come back again because of the hotel amenities and services. 🤗"