"I found this property via Kayak which then led me to Trip.com. After paying I found the property was in a different location to the map and didn't match the photos. The email confirmation had the right photos and that's when I realised something strange was going on. I didn't know I'd be sharing this tiny apartment with a stranger until I turned up. It's basically someone's apartment. The living room has a curtained off area where I think someone else sleeps. The pillow smelled as if someone had already used it. Room just had a broken pedestal fan. The room also doesn't lock so I didn't feel safe leaving anything valuable in there, let alone sleeping with a stranger right next door. Wifi also wasn't working. I left right away and found somewhere else to stay. Not worth the money at all, just a very strange situation. I travel a lot and won't ever be using Trip.com again either. Can't trust it."
"Stunning motel in a fantastic location. The artwork and uniqueness of the rooms were a standout for me and they had everything you could need or want for your stay.. The rooftop pool overlooking the Brisbane River was beautiful to watch the ferries cruise past."
"My stay at the Emporium Hotel was nothing short of outstanding. From the moment we arrived, I was greeted with warm smiles and genuine hospitality that made me feel instantly welcome. The staff went above and beyond to ensure every detail was perfect — their professionalism and attentiveness truly set this hotel apart.
The rooms were beautifully designed, combining modern luxury with absolute comfort. Everything was spotless, and the little touches — from high-quality amenities to thoughtful turndown service — showed the hotel’s commitment to excellence.
Dining at the hotel was another highlight. Every meal was beautifully presented and delicious, with service that was both prompt and personable. The concierge team was incredibly helpful, offering great local recommendations and arranging everything seamlessly.
What really impressed me most was the superb service. Every interaction felt genuine — the staff clearly take pride in what they do, and it shows in every detail of the guest experience.
If you’re looking for a luxurious stay with world-class service and a truly welcoming atmosphere, I can’t recommend the Emporium Hotel highly enough. It’s an experience that exceeds expectations in every way.”"