Comfort Inn & Suites - Independence

I eventually asked the manager to cancel this reservation and she did. However we drove 5 hours to have to pack back up and find another place to stay. That was frustrating as this could have been so easy for them to be honest about what is happening at the hotel rather than hide it in the reservation 5 pages deep. The bigger problem is the lack of communication when you book a room here. Read every page of the reservation because they hide very valuable information regarding your stay that would be important to most guests. When asked for some compensation off the room because it was not what I expected the manager pulled up there site scrolled through about 5 pages of info and showed me a tiny sentence that I was supposed to see. Just be upfront with guests. Do not make your guests read all the fine print to see that what you offer on the front page as amenities are probably not available.

I spent 5 nights at the Independence Comfort Inn in December 2022. My room was great, very clean and spacious. Comfortable, large bed. Had a nice sized refrigerator. The two areas were I feel this property really excelled were 1- the breakfast spread, great selections of hot and cold offerings every morning and 2- exemplary customer service. Everyone I interacted w over my 6 day stay was friendly and helpful, especially Tonya, Melisa W, Melissa M and Christina. I would definitely return (in fact, I plan on it). I have stayed at other Independence properties and this one was BY FAR the best experience.

Liked the front desk personnel and cleaning staff. Didn’t like the cleaning policy of every three days.

I had specifically asked for a hotel with a pool on ********** but their pool was closed. The waffle maker was not working.

Poor customer service. The front desk associate was watching TV when we arrived and seemed irritated that we interrupted her. Hotel was dirty and smelled musty throughout. Also needed repairs. Very overpriced hotel.

I told the gal when I checked in that I paid for the room on may 24 th it went out of my account and she ran my card again so I hope I didn’t get charged again.

Staff and breakfast were fantastic!

Very nice staff. Clean and quiet rooms.

Super friendly , support