Balay Kogon

The staff are very friendly and the location is perfect! We will definitely go back!

Very good ambiance. Close to nature and the resort has a good food and service. The area is so clean and the employees are friendly.

There should be more local food options and take advantage of the great resources in the community around the property instead of offering very basic foreign menu.

Pre stay: not reactive to communication and confirmation we wanted to upgrade our room, paying price difference, if available. Stay: the location and the beach are wonderful and probably justify the price for what the beach front and garden room offer, i.e little. While there is aircon and hot water (in the shower only), there is NO closet or shelve where to put your cloths. Only a few hangers, which is useless for most cloths brought to a beach. Only one bedside table and lamp. No chair or table in the room (this is valid for beach front rooms. It seems hilltop rooms are larger and have closet and 2nd bedside table) and of course no TV and no fridge. Internet accessible in the dining area only. The staff is pleasant and efficient. The food OK by Western standards. Breakfast OK. Very poor bar selection though; I went to the adjacent community to buy some liquor... But again, it is paradise when on the beach if you have gotten up early enough to literally grab one of the 6 sunbeds available and you are lucky not being surrounded by a noisy multi children tribe, which happened to us fortunately only the last 2 days of our stay.

I came to this Island to unwind in Balay Kogon but as soon as I arrived I became frustrated and dissappointed as to how they treat their costumer. They lack communication and follow through, they misled the guest (moving to another property). They need to improve their costumer service, they need to be proactive, the cleanliness is appaling, not much activity in the Island to do with, the restaurant doen’t have much choices. I expected more in this property Island but I didn’t get what is there to offer in their website. I am So dissppointed especially the costumer service and their lack of communication before and during in the Island. There is a terrible in the toilet, same is through in their commin toilet. They need to address this issues for the guest to be able to enjoy their stay. They also need to know what to they mean about the word complimentary as I dont think they understand fully. I met the property manager and we discussed a lot of things but not the issues I had with the property. And they have to removed the Balay Kogon in all the booking websites as they used this as a trap for you to booked then it is not available. Shame we didn’t get what we booked for but definitely I will not come back at all. They need to improve in all aspect to be able to be competitive enough. I have never experience such a terrible service in a private island property until this moment. You have potentials develop the people who work in the property.

From the airport we were already greeted by the resort manager Migs. He was very accommodating and assisted us with our transfer to the resort. This is a rustic resort with a spectacular beach front just right outside your door. We stayed at C1 and had the best view of the beach. The staff there are all nice special mention to Kim and Gel who served us our meals during our stay. They have a big portion of delicious food prepared by their chef. The rooms are clean, the beach front clean. They have excellent customer service, food prices are alao reasonable. I highly recommend this resort to people who are looking for a relaxation place where they can be disconnected to the rest of the world. Internet is not as fast, i experienced no signal at all but will only get a few minutes of surfing then gone again. You can go kayaking, island hopping to gigantes island cabugao, bantigue sandbar too.

We had a good time and we came back. The best resort and staff are amazing.

a perfect getaway for the weekend. we arrived late and only stayed a night, wished that we couldv'e stayed longer. very satisfied with everything! if you want a peaceful and relaxing vacation this is the trip! expect no good data service although they have wifi but who cares, it's the most perfect time to do away with the hussle and juggles of a busy life. customer service is impeccably one of the best from arrival and drop off! we were greeted with a warm welcome, accomodated beyond expectations, and the staff were extremely helpful! food- delicious! the menu was limited when we were there but food was great! I cannot complain! kudos to the Chef! the place itself is a gem! it's so beautiful! we initially booked the beach front but moved to the hilltop room which was in my opinion was better! it had an amazing view! if you decide to stay make sure you check out the whole resort! there are a lot of picture perfect spots! it was a lovely stay at Balay Kogon!

Everyone does way and beyond to make our stay wonderful!!!