Hyatt House Louisville East

Thomas at the front desk and his manager, David, were both exceptionally friendly, polite, and helpful. The biggest surprise of the visit was the FABULOUS bartender, Monty. We stopped one evening, thinking we'd just have one drink before heading to our room, but had such a great time talking with him and were so impressed with his service that we wound up being there for a couple hours and a couple of refills each. Not only that, but we made a point of stopping in each night during our stay (though we exercised more self-control over the quantity of beverages during subsequent visits!). Now, for the less-than-stellar. The bathroom left MUCH to be desired, despite having a pretty terrific shower with excellent water pressure, and the water got hot quickly, too; as Californians, it always makes us uneasy to have to let water run extensively to get hot. There are NO towel bars and no soap dish at the sink, so we had no choice but to get fresh towels every day (no way to let the towels dry between showers), and the bar of hand soap a) slid into the sink after use and b) made a mess on the sink surround. Worst of all, the bathroom has a barn-style sliding door, which doesn't create quite the level of privacy one would like for certain...bathroom activities. We'll DEFINITELY return to the bar, but probably stay at a neighboring hotel next time, unless Hyatt modifies the bathrooms.

Check in was simple & easy, the front desk staff was friendly and helpful. The cleaning staff does an amazing job at maintaining the cleanliness of the rooms and entire hotel. I would definitely stay here again on my next trip to Louisville.

Staff was great. Check-In was fast. Great food options to order and free breakfast was fantastic. Beds were comfortable and room was clean.

Great stay and will gladly return. Room was super clean, the breakfast was wonderful, and the shower pressure was super!

Very nice! Excellent breakfast with very friendly kitchen & bar staff. Best shower!! Next to Del Friscos

The Hotel was very nice, we love staying at Hyatt Houses they are always very clean and have great accomodations, the breakfast was also very good.

Just using the rest of my key cash points so I don't loose them at the end of the year. Love this Hotel and will be returning in the future.

The property was great! We did have to wait a little longer to get checked in because our room was not ready yet, and I was told I was going to get a text, but the never received it. Other families were getting checked in before us, and over heard the receptionist say that rooms that were booked through a third party were taking longer. Our stay in general was great, and the room was comfortable.

The property itself was beautiful. However, getting housekeeping was a bit of a chore itself. I had to request it multiple times as we were skipped over the first two days. Another issue was the room tended to be quite hot. The fan did not blow for very long. I believe it was motion censored.