Element Huntsville

It was a nice place to stay but note that when you book there are two separate places one for Weston and one for Element it’s quite confusing since they are the same property. Other than that it’s a great location!

The hotel was decent. I wouldn't stay again. Location was convenient tho.

We were attending a wedding in Huntsville when we endured a difficult experience of losing a loved one to an unexpected death. Even though our trip was during such trying circumstances we were blessed to have amazing staff help us during our stay. I would like to especially like to thank Crystal… true kindness and compassion she demonstrated during our grief. All the staff were extremely sensitive and accommodating & the excellent breakfast helped sustain us every day.

Room was not cleaned at all in four night visit. Asked after 2nd night and they said they would. When we arrived back that night it had not been cleaned but staff had placed a “Dont Disturb” magnet on outside of our door. We asked again the next day. A bag with some towels in it was on desk when we returned that night and one of the three trash cans was emptied. On two mornings approx 8 am we observed individuals moving through the front parking lot trying to open doors on guests’ vehicles. One of the individuals had just been eating food at the complimentary breakfast. The breakfast was awkwardly displayed and difficult to serve(limited counter space for placing down dishes etc). No variety in items available. Same every morning. Hallways are maze-like and emergency stairs not clearly marked- feels dangerous. Overpriced compared to a hotel i had just stayed in nashville for same price with twice the amenities. There are many other places in this same area— Element should be your LAST RESORT. Second rate in every way. UNRESPONSIVE STAFF.

I like that free breakfast was included and the whole set up when you walk in the lobby to the room was very beautiful. No issues at all with the room. Will definitely book again. The hotel front desk clerk Crystal was very nice.

Nice, comfortable. AC was making noise, will report this to front desk. Connected to Westin Hotel, very nice…close to dining and entertainment.

Nice place. No complaints . Gym and Breakfast are better than most hotels . Would stay again.

Front desk staff at check in was so very nice and welcoming!!!! She was so friendly and happy

Girlfriend doing this review…Issues began at check in. Did normal checkin procedure & my boyfriend used his card for incidentals. Something happened w/ the computer & we had to do it more than once. Took them longer to make sure his card wasn’t charged twice. Then, my boyfriend asked could he extend the stay until the next day. They explained, since we booked through *******, we would have to make a second reservation, but could keep the same room. No problem. I called the next day to be sure before I booked another reservation bc it’s nonrefundable. The guest rep confirmed & said to make the reservation & just come down & have the key reset. I did that before checkout time. The gentleman at guest services informed me that he saw there were two reservations for me for the same day & didn’t know why. I explained they told me I needed to make another one for the second day, so idk why there were two. He said he would look into it, but he reset my key. Hours go by & my boyfriend took me out somewhere & goes back & goes to the bar to get food…he tells them to charge it to the room & they claim no one is in that room. He explains what all I did to the staff & they keep having to look into it. They then say they need to do everything all over..needing my ID & I’m not even there anymore. I sent my bf the confirmation info from the reservation. We basically just had issues with them from the beginning & the staff didn’t seem very knowledgeable on what was going on.