DoubleTree by Hilton Hotel Houston Hobby Airport

Very Clean hotel

The elevator was broken and never coneyed to me ahead of time or when i checked in. It was only made known to me as i was waiting for an elevator that didnt show up and a guy motioned for me to follow him to the back service elevator which was dirty and worn down. When i arrived in my room the surfaces of the counter tope were smudged and the the bed cover felt dingey. When i attempted to go down stairs (from the fifth floor the elevator did not work, even though that is what the first guy who told me to use the service elevator had said, which was strange to me. I ended up going down one sketchy darkened stairwell that lead outside and upon entry i was told that all i needed to do was use the service elevator, even though the door to the back hallway was locked and for staff only. In the morning i walked to where there was a restaurant and specifically asked the woman behind the counter, whom seemed surprised to see anyone, if the breakfast was complimentary. The woman responded with a firm yes, and told another woman i was in the area incase i needed anything. I thought that was nice. I then proceeded to serve myself from the presented buffet and was asked what i wanted to drink. The second woman had brought me a sprite and a straw. I prayed, and proceeded to eat some bacon, scrambled eggs and a biscuit and a few grapes and cantelope slices. As i was nearing the end of my small breakfast, i was presented with a bill for roughly $18. I told the front desk who comped it.

Everything was as we expected for a Hilton property except the mattress and pillows were too firm for our liking

Hotel and staff were excellent,close to downtown. The hotel and the city of Houston did a fantastic job for the 2024CFP

We arrived on Christmas day. The young lady and the courtesy driver were very helpful. We had planned to eat in the attached restaurant, but it was closed. For convenience; it's as close to Hobby airport as it could be.

I didn’t like the fact staff knocked on my door at 9am. I didn’t put the disturb sign on my door last night since I came to the room late hours. (New Years Eve partying) I stayed at hotels never had staff knocked

This must be an older hotel. Not the usual Hilton experience..... the walk from the front desk to get to the elevators pulling. bags across the carpet was dreadful. My room was comfortable and clean, The cookie you get at registration was the best I've ever had :)

Property was ok. There was absolutely nothing around…no restaurants or shopping. We had to drive about 20 minutes. It was older and needed some repairs. We had no housekeeping while we were there and there was no communication about this. There were signs everywhere about a no smoking policy but it wasn’t enforced. That made the stay less pleasant.

So close to the airport and they have their own shuttle leaves every 15 minutes. Clean above average suites, massive insuite tv. Comfortable king bed and a great shower. Id stay here again.