1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF.
2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say.
3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity.
4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE.
5. The food was excellent.
6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there.
7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday
8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing!
I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.
d by Marriot houston westchase asa johnson You CAUTION! THEY RELEASED MY PREPAID ROOMS AND WE ARRIVED ON A RED EYE FLIGHT TO NO WHERE TO STAY WITH ALL SURROUNDING HOTELS FULLY BOOKED. These rooms were confirmed for weeks before. They never called or emailed until that they oversold. I literally called when I was in my rental letting them know I was on the way, and they told me sorry I will need to call another hotel because they over booked. Why they gave someone both if our double rooms, I don't know??? I explained that is unacceptable. Here are photos of the rooms they sent put us in due to their inconsideration. Nasty just nasty. Mold, Hair, dirty, ran down. They finally sent a cancellation email after we showed up for our reservation. Austin Gerdes the Assistant is the general manager that gave away our rooms and he wouldn't return any calls. I felt bad for the poor lady on duty trying to clean up his mess. She gave him my number over the phone but he never called. How inconsiderate. This is a business trip and they started it off as a nightmare. Horrible practice and damaging to Marriot's reputation.
Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!
JjennifermN1408IFI travel frequently for pleasure and work. The staff here are so friendly and welcoming. I genuinely felt they went out of their way to make my stay the best it could be. My dog traveled with me and he got spoiled too by the staff. Will be back again soon. This will always be my first choice for stays in Houston. The staff at this hotel are top notch! Thank you all for that, you made this visit stand out from other properties. Ross and I can't wait to visit again soon!
The hotel is in a great location. It’s close to everything you need. It’s clean, quiet, and has friendly staff. I will definitely stay here again when I’m back in the Houston area. Bernard was really friendly and kind to everyone he encountered.
LLouis PMy husband were in Houston to celebrate my Birthday! We were initially given room 401. The lighting in bathroom was very dim, only the bottom part of the mirror was lit up the rest of it wasn’t working so they advised a part would have to be ordered and changed us to the room next-door room 405 where we found that the door had been placed on the hinges unevenly or incorrectly, which caused a gap! You could see the hallway from the inside and you could see the inside of the room from the hallway, that wasn’t safe at all and the room didn’t have a television remote, so we moved to a third room 421, the third room the water pressure was almost null and the safe didn’t work either because of batteries, so those were replaced the next morning. We were told that the lack of water pressure was due to a boiler issue and he would check into it and let us know something but it never increased and he never got back with us like he said he would so the water stayed a trickle during our entire stay. Breakfast was decent. There were a few children running/stomping loudly up and down the hallway on our floor both morning and night! This stay was a nightmare! I mentioned it to the front desk staff, and she said I know they’re getting on my nerves too. But did nothing about it Manager Judy Corbett advised she would give us 5000 reward points for all our trouble. We got the Runaround from both front desk staff and her. She didn’t bother to contact me until after I’d completed a survey/review on this hotel. My husband and I were very disappointed and dissatisfied with our stay here to say the least. I would say communication with your hotel guests is key! Don’t leave them hanging or guessing about repairs or anything else that is concerning!
BBettyNPapiZERO STARS. This was, by far, the WORST ”hotel” that I have ever had the displeasure of spending my money on. The beds were decently comfortable, but that is just about the only thing that wasn’t terrible. Check-in: There was no early check-in option; we had to wait until exactly 3 pm because ”housekeeping is still cleaning.” However, our rooms were still dirty upon arrival. There were several stains, some resembling old, dried blood and others like spilled coffee. Crumbs on the floor, hair in the bathrooms and on the beds, and obvious years of dust around the air conditioning units. Front Desk: There was no working printer or copy machine, and the deposit ”agreement” was handwritten with a permanent marker. When we asked for a copy, the disheveled front desk employee said that we could take a picture. My husband made him write a second one. Getting the deposit back went surprisingly smooth, though. Amenities: Both rooms had no extra toilet paper, and the rolls present had been used. One room had shampoo, conditioner, and body wash but no hand soap, while the other had hand soap and a broken lotion dispenser with no shampoo, conditioner, or body wash. When we called about hand soap, we were told housekeeping would bring it, but they never did. Room Issues: One room's telephone didn’t work, and the terrible front desk employee told me I had to get towels myself since he couldn’t leave the front desk. The room carpets were dirty, and the outside carpeting was filthy as well. The in-room coffee machines had no cups, ice bucket, or actual coffee. Most of the plugs were loose or simply didn’t work. Most of the linens were stained with unknown substances. Other Problems: We were told there were no available adjoining rooms, yet one of our rooms had a door to the neighboring room that I never saw anyone use. There was a roach sighting, which landed on my husband’s sandwich. A guest had warned us about them during check-in. The cable was supposedly out due to a recent storm, but the WiFi worked. We brought our own streaming devices to try and enjoy some part of the stay. Employee Conduct: The employees were unprofessional, unprepared, unhelpful, and unwelcoming. Facilities: Only one elevator worked. The ”continental breakfast” was waffles and cereal. Our keys deactivated several times over our two-day stay. Shuttle Service: The ”complimentary airport shuttle” was just a Lyft the hotel calls. I confirmed the complimentary service before arrival, but it was not as expected. They told me to write my phone number on a sticky note - when my husband went down later to remind them that we had six people and nine pieces of luggage, they said they couldn’t confirm that the Lyft would be big enough and only management could order it. We had to order and pay for our own Lyfts. I’ve stayed at many cheap hotels, and at the very least, the employees were decent. Good customer service can go a long way and can be helpful in situations like this, but we didn’