This is my third time staying at the hotel. Each time, it has its quirks, but not a big deal. Firstly to note, there is no restaurant or bar. The photos are pre-covid, and they have not started back up that service. Room: Decent size, standard for a Springhill Suites. Two Tv's, a large and relatively new king size bed. The shower had a great pressure to it with shampoo, conditioner and body soap provided. a microwave and fridge are provided as well. breakfast: Unfortunately its the same thing every day. Eggs, sausage biscuits and gravy with an assortment of fruits. Nothing special, just enough to get your day going. Pool: there is a decent sized pool and hot tub. The previous stays, the pool was heated, and the hot tub was hotter. This time, the pool was cold (it was 95 degrees outside) and the hot tub was hovering around 95-100 degrees. It could have been much more desirable if it was heated to 103-105. There is a courtyard outside to sit and gather, but its severely lacking enough tables and chairs. You can tell the trash hasn't been taken out in a very long time, as well as it being very dirty and messy. Its a shame, if the outdoor courtyard was cleaned up and suitable chairs, it could be a great evening entertainment area. Heck, bean bag toss, a basketball hoop, or an outdoor ping pong table would do wonders for this space. Parking is very limited, especially during the week with business travelers and construction teams. The hotel also has several homeless and transients that stay in the area, but I have not had any encounters with them. You are in walking distance to several restaurants on the Riverwalk, as well as downtown. Overall this is a decent hotel. It was quiet and safe. They are going through some upgrades and remodeling at the time of this writing.
I want to start out by saying that everyone we met at this hotel was wonderful. Friendly, cheerful & efficient. Unfortunately, the hotel did not meet the standards that their staff set. We were assigned to a ”suite” room, where the bedroom was separated from the rest of the area by a door. Unfortunately, the living area was unusable. It had no HVAC & was very hot. There was a box fan that we were apparently supposed to use to pull cool air from the bedroom into the living area, but you can guess how well that worked. There was also a large wall unit that would bring in air from the bedroom, but it was incredibly noisy, so we couldn't use that if we intended to be in the room. In addition, it was very dark. There were a couple of lamps, but they had those old yellow cfl bulbs, so didn't do much to light the room at all. The bedroom itself was fine, although the bed was very soft (maybe just very old?). The room was poorly cared-for. Even in the dim light, we could see the chipped furniture. There was a used pod in the Keurig, hair in the bathroom, and a dirty shower. The shared shampoo & such in the shower were up so high that they were difficult to reach (I'm 5'6”) & the hot water temp was set to scalding. That's easy to adjust, of course, but could be a problem if children or people with neuropathy were trying to use it. The toilet ran off & on all night. In contrast, the indoor pool & fitness center were both fairly big/attractive. The fitness center had the usual cardio stuff & the ubiquitous hand weights, but no rowing machine & only a physical therapy-type bike, no spin-type bike. You'll want to avoid the food at the coffee area (we didn't try the restaurant, so can't speak to that). The pleasant woman working back there did all she could, but there's not a lot of joy to be had in stale items, even when they've been microwaved. In summary, I'd avoid this place until it lists that it's had a major renovation. There are lots of hotels downtown Pueblo & I'm guessing that at least some of them are better cared-for.
Linda was just the friendliest and curtious beautiful lady I would love to say she went beyond her own way to make sure I was taken care of beyond, she even called me through out the night to make sure I had everything that I needed, she was differently an angel in disguise,we need more front desk clerks like her, I'd definitely will go back and recommend her as employee of the month , she well deserves it and to be honest there should be more of good people like her,❤️