I stayed here over the weekend to visit my daughter who lives nearby. The check in was fine but then things quickly went down hill from there. Many of the lights in the room didn’t work and neither did the TV. I can deal with limited lighting but I had to have TV so I called down to the front desk. The same attendant who checked me in, Adina, rudely answered the phone in an irritated manner and hung up on me before I could fully explain my concerns. Maintenance was sent up to my room and the guy was incredibly nice and helpful but he couldn’t fix my TV. So they had to move me to another room. Adina’s horrible attitude impacted my trip for absolutely no reason at all. Guests should be able to call the front desk without worrying if they will annoy the staff. Especially for the more than $335 I paid for two nights. I didn’t feel very welcome because of her.
We stayed here while in town for a wedding. When we walked in, we were surprised they had signs up apologizing for ”6 months” construction that started early May...this was last weekend in December?!? It looked like they had several more months work ahead of them. We were fortunate enough to stay in one of the updated rooms, however our mini frig. sat ”wonky”, hated the pillows & bathroom sliding door was very difficult to open. The bathroom fan was SUPER loud & didn't have a separate switch, so it came on every time you turned on the light. I don't understand why they didn't install a separate fan switch- especially when getting up during the night to use the bathroom & that LOUD fan comes on waking everyone else in the room?!? Our room was clean, but only 2 tissues in the box- we had to go steal a box off the housekeeping cart. Their free breakfast was excellent with eggs, sausage, French toast sticks, make your own waffles, breads, pastries, yogurt, juice & coffee. Restaurant area under construction so moved to a conference room. Will probably be nice when finished, but probably not up to normal Hilton standards & ADD A SEPARATE FAN SWITCH in the bathroom!!!