KKoffeemateThis is not a hotel, it has no facilities, no bathroom or toilet except the one in your room, no water in your room, nowhere to get water, no bar , no food, it's a B&B without breakfast. If You pay for that you go two doors down to the hotel nearby. Cheap shampoo/shower gel in 1. Different staff every time you go past reception, most of them nice,. Our room was a good size and clean, but it was downstairs , just under where the Luas passes. And across the road from copper face jack's nightclub, so between the outside noise and the heat , no air con , no sleep. they are a member of the original hotels of Ireland, but even though there is a big plaque outside the hotel, the staff and management don't seem to realize that they are in fact a member of this group. We booked directly with the hotel , asked if they took vouchers for (the original Hotels if Ireland ) lady on reception said yes to this when we booked. Unfortunately we were told that we should have booked through the voucher website, so they didn't want to honour voucher, we sorted it eventually, after getting many emails looking for payment . Voucher was used . The manager seemed to avoid us , we asked when checking out to meet him. He was on his break, so we met with another member of staff, who listened to our many complaints, and had no excuses . It's a poor show , they don't care , because they will always get bookings
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