On a quite corner away from the hustle & bustle of busy streets. Beautiful surrounding. Within walking distance of the Black Bear restaurant. The happy hour bar with food starts at 5pm was great! Thanks Paula for outstanding service! This helped to make our short trip of two days so enjoyable. Ladies at the desk where very accommodating. They do have an indoor pool and hot tub! Nothing to write home about. However, If we ever visit Vancouver again, I would stay here. Very clean Lobby and beautifully decorated.
As others have said, this hotel is nice but does need to move forward. When we arrived after a very long flight and drive we couldn’t find reception. It appeared that the drive through drop off had been turned into a seating area and there were no signs or directions to help, first fail. We finally found where to go and had a lot of luggage so had to just park as near as we could and find a trolley. This area was opened up the day we left so least loading the car was easier. There was only one lift we found which was very very slow. The foyer is also very noisy as the Hudson restaurant overspills into that area. We were told we had a large king room and when we went in, yes it was nice and spacious with a huge sofa to chill on. However when we looked out of the massive window, rather than a lovely balcony or even a view of the car park we were squashed in the corner with just a view of a pitched roof so made our room very dark with very limited natural light. The patio room next door was being refurbed so there dirty windows and dust. We never actually saw anyone fixing it either. The coffee making area was very tiny so instead of putting it into the room, it’s squished by the bathroom. What we hadn’t realised and not easy to see, the coffee in reception and parking there is a fee for so beware of that - you get nothing for free. There is a pool but was heavily used by children so there appeared to be no adult time. It also looked tired. Everywhere does look like it needs redecorating and bedding is tired and one slow lift clearly was a hindrance to some. As we were only one floor up we used stairs apart from check in and out. What did notice was someone had used a table upstairs for chilling as there was seating but a dirty wine glass and beer glass stayed there for three days! Didn’t make us feel that cleanliness was priority. We only had one breakfast at Hudson bar which was nice but at $65 we thought that not viable for our stay, so we brought some breakfast to have in our room each day. Washing up was a challenge so bought own tea towel. As others have said cleaning is on request so we opted not to have it and just asked for coffee pods as needed. Fridge did need a defrost, as couldn’t put any ice packs into the ice box. Staff are ok but again depends who you get, needs to be more across the board than intermittent.
We were in Vancouver for a wedding with everyone staying at the Heathman Lodge which is a mile away. By the time we decided to reserve the Heathman was not available. I looked and found several hotels around the mall and only one mile from The Heathman. I will admit that after looking at some of the reviews I had a bit of hesitation but decided to give the Comfort a try. It's true that the immediate area looks a bit dicey but we never felt threatened by people we encountered around the hotel. The room was spacious and very clean and the entire hotel had most of what you need including the pool and breakfast area. We never ate breakfast as there is a Starbucks nearby. After the first night our closet clothes rod fell down with all of our clothes on it. In addition the drapes needed attention. When I talked with Karina and Taylor at the front desk they assured me that everything would be fixed and apologized for the situation. Stuff happens and how the staff reacts makes all the difference. Taylor even offered to give us some bonus points for the inconvenience which was a nice gesture. Throughout the week the staff was terrific always greeting us with a smile and provided a general overall good experience. We had two friends who needed rooms and we brought them over from the Heathman and got two additional rooms. Honestly I thought the staff was nicer at the Comfort than the Heathman and our friends were very happy with switching. A shout out to Angel who is at the front desk in the evening and Jason who takes over during the day were also a delight. I would not hesitate to recommend this hotel if you are looking for a property that won't break the bank. The location is also very good as it's on the mall loop with many restaurants and of course the mall itself.