The food was best we have had in Benidorm.
Had a disabled room which was nice but disappointed disabled people have no access to get in to the pool or up to the top level where most of the sun is in the winter
Amazing villa with friendly staff and director/manager was so helpful and attentive unbelievable service 5* and the private heated plunge pool was a real treat. Breakfast was great the amount of choice is endless. And the family loved it aswel. I would highly recommend this place for not only the views and luxury villas we stayed in but the personal treatment we received from the security guard to the big boss nothing was too much and smiling from start to finish.
Just got home from a week stay with my partner. The hotel was brilliant, the best we've been to in benidorm so far, and we've been to a few lol. The location is excellent for us as we love the Old Town. Rooms are lovely, clean and spacious, the maids visit daily and do an excellent job of keeping the hotel clean. The staff are really friendly, all have good spoken English, and are really helpful. There was a small deposit for the safe of €10, but you got this back at the end of your stay. The food was good, obviously not restaurant standard, but lots of variety. We chose to upgrade to the gold all inclusive, and it didn't disappoint, it was around €120 for the both of us for the week, bargain if you ask me, if you prefer branded alcohol or soft drinks then I'd definitely recommend. Overall we loved our stay and will definitely be back :)
Just returned after 6 nights here with friends . We had a pool view room , although there is not a lot of difference in the views for the extra to be honest.its all high rises. Check in was pleasant and quick . We found the reception staff to be helpful and cheerful at all times . In fact I cannot understand previous bad reviews regarding the reception staff. Our room was bright and clean, with fridge and safe ( free unlike other penny pinching hotels that charge) 2 bottles of water complementary. The beds were very comfortable and the housekeeping good and reliable. The showers were nice too. Sadly, the pool bar was never open, so if you wanted a drink you had to go down to the next level to get a drink. Not good and a pain . The bar and reception area is kept spotless by the staff and the bar staff are constantly making sure you are ok for a drink and friendly too. We were booked half board. Breakfast was super and up there with the best . Evening meal was adequate but could get a bit repetitive. Sadly some of the dining room staff were not very nice and banging things down and are obviously not happy. In fact one of the cooks was very abrasive with my brother, who has dementia. ( a course on dementia would be useful here) My brother did mention this to the dining room desk one night on the way out . But we had no feedback.. The entertainment was clearly for elderly Spanish guests ( 90% of the clientele here) which was not for us so we went out most nights . On return at night the hotel is very quiet as they all go to bed after the entertainment at midnight ( quite a few , we noticed were elderly people clearly not residents of the hotel ) However, we were happy with the peace and quiet as this hotel does not attract the younger or the stag and hen dos , which suits us. So, if you are looking for a lively place it wouldn’t be for you . On saying that , it’s central and there are many great bars with decent entertainment all within walking distance. I would definitely recommend for more peaceful oriented people or those in the retirement age bracket.