Only stayed for one night but the first thing we noticed was the friendliness of the staff. The rooms were very clean and fresh smelling. And the hot breakfast buffet was delicious! Although there was no self-parking and we had to pay for valet, we'd happily stay here again should the occasion arise.
location is close to airport and cruise terminals. the manager picked us up at the airport quickly and gave us a quick orientation to what was around. Thought that was nice. The service was excellent. Hotel did have a continental breakfast but I didn't visit it.
The room can be summed up in 1 word, disgusting!! If you are thinking about staying here don’t do it! This will ruin your vacation. We checked in to our room and realized quickly that it had never been cleaned after the last guest left. The room smelled very strongly like fish, the floors were greasy from whatever they cooked in the room, the linen had not been washed and there was still sand in the bed sheets! The previous guest had left some documentation on the counter that had some personal confidential information on it and that was still sitting on the counter. Obviously they never cleaned the room and when you get to the place you will understand that they probably don’t clean the rooms often. The place is in a very rough area and it doesn’t feel safe and the parking is very sketchy. It honestly was equivalent to staying at a crack house. The smell was so bad that we couldn’t stay in the room and we had to go stay at another hotel down the road. We contacted the manager and asked for a refund and he said he would call us on Monday and give us a refund. He didn’t call on Monday so we called him, he said to call back in 30 minutes. We tried calling back at least 5 times and he just stopped answering our call. Absolutely unprofessional and unacceptable service and unsanitary conditions. Don’t even think about booking a room here, it will ruin your vacation.
My husband and I stayed here just one night - a stopover on our way elsewhere. It's a very nice place and I would recommend it, with a caveat or two. The room was clean and quite spacious and included a mini fridge & coffee maker. The bed was really comfortable. The pool area is very nice. The waterfall in the pool is a nice touch. There's plenty of seating (with some options for shade), and lots of palm trees and other topical plants. There's also a poolside bar - if you can catch it open. Marshall at the front desk was really friendly and helpful, and Robin -our shuttle driver from the airport - was too. There's not much nearby, so if you dont have a car, you're pretty much staying at the hotel (or taking Uber). The only food right by the place is a Dennys and a McDonalds -and a REALLY popular coffee shop. Our only issue was that we found out upon checking in that the restaurant and bar were closed for the day (New Year's Day). We looked at tons of hotels near the airport for our stopover, wanting 2 key amenities: An airport shuttle and a bar & restaurant. We didn't want to have to go out for dinner (esp without having a car) - just wanted to relax at the hotel. We chose this one because it had both - but so did plenty of others. I understand them wanting to give staff time off on NYD, but then please make it ABUNDANTLY clear when you're booking that those amenities will not be available! We could have made a different choice had we known. We walked a bit over a mile to get some food (it was a nice day and we're capable of the walk but..)
Friendly stuff, the location is awesome, the room was ok but Not well soundproofed, I could hear the next room and bellow room conversation and music… hopefully they stopped at midnight!