The room can be summed up in 1 word, disgusting!! If you are thinking about staying here don’t do it! This will ruin your vacation. We checked in to our room and realized quickly that it had never been cleaned after the last guest left. The room smelled very strongly like fish, the floors were greasy from whatever they cooked in the room, the linen had not been washed and there was still sand in the bed sheets! The previous guest had left some documentation on the counter that had some personal confidential information on it and that was still sitting on the counter. Obviously they never cleaned the room and when you get to the place you will understand that they probably don’t clean the rooms often. The place is in a very rough area and it doesn’t feel safe and the parking is very sketchy. It honestly was equivalent to staying at a crack house. The smell was so bad that we couldn’t stay in the room and we had to go stay at another hotel down the road. We contacted the manager and asked for a refund and he said he would call us on Monday and give us a refund. He didn’t call on Monday so we called him, he said to call back in 30 minutes. We tried calling back at least 5 times and he just stopped answering our call. Absolutely unprofessional and unacceptable service and unsanitary conditions. Don’t even think about booking a room here, it will ruin your vacation.
Only stayed for one night but the first thing we noticed was the friendliness of the staff. The rooms were very clean and fresh smelling. And the hot breakfast buffet was delicious! Although there was no self-parking and we had to pay for valet, we'd happily stay here again should the occasion arise.
Nice place to stay at with multiple places to shop and eat within 5 minutes of the place. It took had a great view of the waters. Staff very friendly. To really make your check in easy, use the pre check in before you arrive. You will receive a text with a link. Enter your information, payment, ID, and you will get your key card at check in. When I arrived I had four people ahead of me and each one of them have to provide payment, ID and sign paperwork. Probably took 15 minutes for each guest where it took 5 minutes.
Good location, close to Sawgrass Mills Mall. New and very clean hotel in Pembroke/Miramar area. Great breakfast and there’s a washer/dryer room available for guests to use.
I wanted to give this hotel five start as they are really trying. The staff were wonderful. Welcoming, friendly and professional. The hotel has been remodeled I believe, as it is bright, cheerful and clean. New carpets, great design. Location near I-75 and Pines Boulevard. 1/4 mile from Cracker Barrel. The hallways were bright and clean, the room was large and spacious and clean. However, there were a collection of little things that irked me. First, the bed in room 304 was horrible Extremely soft, I mean sink down to the floor soft, with lumps. The elevators made noises and the elevator certification was a year out of date. The bed in the room was right near the window and the air conditioner, which was very loud and changed sounds throughout the night. Since I couldn't sleep on the soft lumpy bed, it didn't bother me as I was awake all night. No soap bars, but bottles attached to the walls. The shower was great, except when you pushed the soap out of the bottle on the wall some would land on the smooth shower floor and if you stepped on it, you became Batman and flew across the bathroom. The breakfast bar was dismal. Scrambled eggs and limp bacon was it for hot food. (Thankfully, I love limp bacon so I was happy.) No waffles or cinnamon buns. Had some bagels, a toaster and cereal. Coffee tasted old. They charge an extra $100 deposit which is something I have not had before at a Holiday Inn Express. They also had a nice pool and an exercise room, as well as a small store next to the check-in counter. No vending machines that I noticed. They had a nice laundry room on the third floor. Not that it matters to most people, but there was no bible in the room. Overall, a bright clean hotel. Just missing the mark in a few areas.