Pham Gia Boutique Villa

酒店很多員工服務及清潔，環境衛生

We booked this homestay on the strength of the pictures and the facilities offered on the booking website and, after one night, we were so disappointed that we had to complain. If we had not paid in full we would have changed homestays. The Agoda website is simply a total misrepresentation of the facilities on-site and clearly covers the period pre-COVID. The downstairs area was nothing like the pictures and the breakfast was tasteless and extremely limited in choice and needed to be ordered the night before. No buffet breakfast was available as described on the website, with only limited Vietnamese food available and not very tasty at that. The restaurant shown on the website was not there and there was no advertised bar. The two staff did their best at breakfast, but service was like a comedy of errors, not helped by the language barrier. As I write this, two visits had already been made this morning to the local supermarket to get first more butter/jam and then fruit. Having spoken to the owner’s representative on site we learnt that the homestay had been closed during Covid and reopened six months ago under new management. They remain on limited staff, which possibly explains why the room was not clean when we arrived and, after first clean the following day, the place was still not clean. Yesterday the room was not cleaned until after 4.30pm (we then went out) and when we returned at night, was not completed (bed linen missing). The common areas, particularly the stairs and window ledges, looked like they had not been cleaned for some time. How management expect one cleaner to do all of the cleaning of rooms and common area and then washing of bedding afterwards is beyond me. It is no wonder that cleaning is not thorough and the girl works late into the night. Her support for the whole building services is 3 other staff (reception, busboy/night porter & morning breakfast cook). Totally inadequate. Clearly the booking agent must take their share of responsibility for these unsatisfactory areas, in that they are offering a product that is definitely not available and absolutely not representative of what is being advertised. They of course will blame the owners, but that doesn’t help potential customers! On leaving the resort we were given a 30% discount and told that that the owners had already changed the website following my earlier comments. When we checked later on Agoda, who we booked with, a few words had been removed, including the reference to a bar, but the old misleading pictures remained, as did reference to a restaurant providing food and the buffet breakfast, facilities not available. On the positive side, the location is good, the staff were friendly and very helpful, especially Vy and the rooms were a good size and ours had a comfy bed in a quiet bedroom. The absent owners should take more responsibility for providing the services offered on their booking site and supporting their on-site staff, of whom th

This is a gem of a place- one of our favorites on a 3 week trip to Hoi An. The staff was so helpful and welcoming The breakfast cook fed us enough for 2 breakfasts and it was all included in the room price. The inn is extremely clean and spacious. There are bicycles available to ride into Old Town or further out into the countryside. We didn’t get a chance to use the pool, but it looked very clean. Great place that I would look forward to staying at again

This is such a great place to stay in lovely Hoi An. The manager is very helpful and all the staff are lovely especially the lady that served breakfast. Very good room with comfortable bed and great shower. Chilled out feeling which fits perfectly in Vietnam’s best town

Great hospitality by this place. Friendly staff and nice facility. We arrived early and were able to check in without any hassle. We stayed here last time we visited Hoi An 5 years ago and decided to book again for the price, service and quality we received. This time wasn’t an exception. Same great quality and services. Strongly recommend this hotel to anyone.

We spent two nights here. Vy was very helpful, giving us her contact details on WhatsApp and helping us to arrange a taxi to the train station at the end of our trip. The breakfast was really good and we made use of the bicycle rental for exploring the town and getting to An Bang beach. We also had our laundry done here. We would recommend to anyone visiting Hoi An as it is a short walk from the Old Town.

Budget hotel located just north of the old town (10 minutes walk to the heart of the old town) in a quiet residential area. Main points • Rooms are spacious and very comfortable, ours had a nice balcony. • Property is well kept and clean. • Simple breakfast provided with complimentary fruit. • Small but usable pool with sun-loungers. • The surrounding area felt very safe. • Receptionist spoke English, staff very professional and friendly. • Lots of options for eating and drinking nearby. For those traveling on a budget or in our case a long period of time, this hotel represents excellent value for what it offers, which is clean affordable accommodation in an excellent location.

This is a gorgeous little hotel in Hoi an. The staff can't do enough for you and you are treated like family. There's a lovely pool inside the hotel although open to the sky. It is surrounded by trellises of pretty pink blossoms. We had many a fun time with the staff's children who had a couple of days off school and discovered you didn't need to understand each other to have fun. The beautiful lady who ran the kitchen would have breakfast prepared with a smile and a hug. After that I could use the kitchen as much as I wanted. The two butlers who were day time and night time always greeted us with a smile and a friendly hello. Vy, the receptionist, had excellent English and was so helpful in arranging anything we needed. From tailors to restaurants serving traditional Hoi An food. She even had a friend Loi who was a taxi driver and ensured we were taken wherever we needed to go and never took advantage of us.

Nice hotel and close to the Old Town and Center of Hoi An. Super friendly and helpful owner and stuff. She organised our transfer from Da Nang airport and recommended us a tailor or amazing restaurant.