Falkenstein Grand, Autograph Collection

Dingy and depressing rooms and rude bar staff. The dated dreary rooms ****** the life out of us. There was no shaving/make up mirror. Access to the wardrobe and mirror was blocked. There is no plug socket for the hair dryer anywhere near a mirror and the cable is too short to reach, so hair drying was done kneeling on the floor. The worst thing was incredibly rude bar staff who told us we had to sit in the corner of the bar as access to the TV screen was reserved for Germans! We do not know if this was Xenophobic or not but was humiliating. Luckily the charming guests refused to listen to him and invited us to join them. It meant we chose not to purchase breakfast at the hotel as we did not want to be subjected to such appalling treatment again. The bed was a basic king size. On the bright side the desk staff and manager were friendly and helpful, though failed to tell us our dormitory block had a lift, so we climbed to the second storey before discovering it was tucked into a separate entrance. Would we stay here again? Not in a million years.

Falkenstein Grand is part of Marriott's autograph collection and tucked away in the Taunus mountains outside Frankfurt. It is about a 30-minute drive from the airport, FRA. The hotel is on the mountain slope in the village of Köningstein. The lobby area is in the main building out of the seven that makes up the hotel, and the other buildings are connected with underground tunnels unless you fancy a walk outside. There is also the bar and restaurant in the main building. The hotel has a full service spa with a nice array of treatments and a good size gym as well as an outdoor heated pool. The rooms are big but modern and the size and decor bring to life the turn of the century when the hotel was built. Both service and food are excellent, and whilst a little of the beaten track, it is well worth a detour for a few days relaxation.

The hotel is beautiful. The surrounding areas does not have much to do except hiking. The bad thing about this hotel is that it’s not handicap accessible. It seems that throughout Europe accessibility is not a main priority too many stairs not enough elevators.

I stayed in the hotel because my company hosted a meeting here. I was here for 6 nights and experienced a lot of what the hotel offered and overall really liked the hotel. My room was located in the main building (building 4) and was large and newly renovated. The weather was very very unseasonably warm the week I was there and there is limited to no air conditioning in the hotel and other facilities. I was told my room didn’t have AC but it was cool and comfortable. Beds and linens were super comfortable. I enjoyed the included breakfast buffet. Something for everyone and very well done. The views from the outside patio was beautiful. Lunch that was offered in the restaurant was also delicious. Our meeting at the hotel was also generally good. None of the meeting rooms in the main hotel building had AC. Our meetings were in the Ascara Spa building and those were newer. Alexandra from the front desk was outstanding. She was gracious about my lack of German and had great recommendations for restaurants and was very kind and helpful. Thanks to the entire staff for a wonderful experience.

This is a heritage property with beautiful landscaping and well appointed rooms with contemporary comforts. The staff is friendly and helpful. The only downside is that there is no air conditioning and neither any fans which makes the room uncomfortable when the temperature goes above 24 degrees, which is now very common across Europe.

Truly a fine hotel with generous hospitality and space. Very friendly and cooperative team members that are willing to extend friendly solutions at even odd hours of the night. Loved my suite and the view of Frankfurt city was breathtaking! Definitely want to visit again for an extended stay.

This is a beautiful, scenic hotel. We stayed in a large suite that had been redone with a kitchenette, bathroom, HUGE living room, office and master bedroom. The restaurant was quite good and everyone who worked there very nice! There is an amazing playground for kids and a beautiful terrace to sit on and watch them. Our room smelled a bit like paint (it truly was brand new) but we aired it out and it was great. The pool and hot tub were fun (although this is definitely a wellness retreat, so be respectful) and the grounds are really beautiful. Two of us did the 3 castles hike from the hotel, but other than that, there isn’t much to easily walk to.

We stayed for two nights recently. The rooms were a little tired (but was clean) and unfortunately there was no air con in our room. The staff however were excellent and the food for dinner and breakfast was very good. The views over Frankfurt are stunning.

This is an outdated property in urgent need of modernisation. My room was very pokey and the bed uncomfortable. Also very warm - only way to cool it was to open the window. The staff are slow and not very helpful - one forgot to order a taxi for me, for example, and check in was very slow. Food is at best average.