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12 กุมภาพันธ์ 2024
We booked the hotel and were asked to pay our extra bed for upon arrival as the 37 sq ft could not accommodate our children. We have travel around the world and have never had this happened to us before as all the other hotels included Marriott, Sheraton and Vinpearl at HCMC etc in Vietnam have granted our children to stay with us with free charge. Lani from the front desk told us the General Manager Mr. Trinh Andian and team were all on leave during ***** new year. She and her team were told by the General Manager to charge us as their policy. We paid it as there was no other offerings. Room booked was a studio room, very basic. Not suitable for family.
Overall, some trainings on hospitality is needed for this kind of hotel. Staff was strict with the rule, and not flexible.
By the way. Signature by M was not a NEW hotel from 2023. It’s an adopted hotel from the previous property. The lift was a bit old.
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