Grand Hotel Holiday Resort

We’ve just finished our holiday today and it was great. We travelled here with our 6 month old baby and they was very accommodating. We had a cot set up in the room for us. The rooms and the hotel in general is very clean. The bar staff are lovely and the restaurant staff are also lovely. All the staff were great with our baby. Always stopping us to talk to him. The food is lovely and a good selection everyday for both a meat eater and a vegetarian. The pool facilities are very clean and big. They were fairly cold but once you’re in the water it’s fine. There is a bus stop right outside the hotel which will take you to Malia. Hersonissos centre and Heraklion for a very good price. The hotel is set on a hill so expect a fair bit of walking when staying here. We really enjoyed our stay and we would definitely recommend.

Lovely hotel, the hotel itself and the grounds, pool areas and communal areas were absolutely spotless. The staff were very friendly and the food was good with lots of choice for breakfast, lunch and evening dinner. Only downside was there's not much a**osphere in the main bar at night if you prefer to stay in the hotel for entertainment.

When staying at the Grand Hotel in Crete during October of last year I was fortunate enough to receive a massage from a practitioner in the hotel Spa called Pavlos. The standard and quality of this massage was absolutely of the best quality I have ever received . I had a lot of adverse tension in my muscles on multiple sites and Pavlos found all of them and dealt with them leaving me feeling very relaxed and much more comfortable. Thank you so much Pavlos!

Our great Greek vacation is over :) Before we chose the Grand Hotel, we read a lot of positive opinions about the hotel, which turned out to be true. On the second day (the first day of cleaning the room) we were robbed. A lot of cash disappeared from our wallets. Yes, we know, the hotel is not responsible for items left outside the safe. But we felt so safe that we left the issue of the safe for later (after lunch) and that was a mistake. It's a pity that the lady at the reception didn't mention that the key to the safe should be purchased from her. The theft case was reported wherever possible. but the police probably won't do anything. The hotel manager did not want to talk to us. It was very sad for us. The hotel management tolerates theft. So, if you are going to the Grand Hotel, be sure to buy a safe immediately upon check-in. The rooms are clean, the food is delicious, the hotel is beautifully situated on a hill. People working in restaurants and bars, as well as gentlemen driving a car as a hotel shuttle deserve the greatest recognition. They create the unique a**osphere of this place and it is for them that it receives 5 stars. We also recommend the car rental service located at the hotel.

When arriving at 1am we were given a ham & cheese baguette, an apple, raisins & a bottle of water each which we thought was a lovely touch then we got taken(driven) to our room. We are here now and we absolutely love it. Unsure why there are any BAD BAD reviews. Yes the complex is on a hill but it states ‘Hillside’. They have transport up and down the hill not that the hill is that bad. Rooms - Are clean and to a good standard. Everything you need. Let’s face it, you don’t come on holiday to sit in your room. Food/staff - Staff really friendly, always happy and smiley and will always chat with you. George is the best!!! We as a family adore George & will miss him alot. Everyone loves George. Breakfast - great selection - Full fry up, pancakes, fruit, yogurts, muffins, cakes, cereals. Juices, cappuccino, hot chocolate etc. Lunch & Dinner - Always a good selection, a different meat all the time, (spit roast chicken, pork, beef, chops, kebabs) rices, salads, pastas, soups, rolls, chips, vegetables etc. Drinks are also served to you during lunch and dinner. Staff come to your table and ask what you would like to drink & scan your wristbands. Desserts - different cakes, profiteroles, ice creams, fruits, alot of choices. Entertainment - day time - Pool games, music & water aerobics. Daily kids club. Night time - Shows on at 9.15 in the theatre - Some random shows but they are funny. The circus show was our fav & a must watch! Also, Live music in the main building Various pools: Main pool gets really busy, people reserving Sun beds from 6am but we never had a problem getting one. They have a relaxing adult pool, kids pool with 2 small water slides (near games room & park) & a water park. Water slides were great & open from 11-6pm. Snacks - kids pool snack bar (burgers, chips, pizza, fish fingers, all drinks etc) main snack bar - Drinks, ice cream and slushies. Water slide snack bar - drinks, doughnuts & pizza pastry thing. The hotel run a free shuttle to stalis beach/shops everyday from 10-6pm. We also got a taxi into Malia (pleasure beach) which was absolutely beautiful. (Was 17 euros though each way) my son & partner went parasailing & we also hired a pedalo with a slide which was fun! We bargained and got the parasailing for 2 & the pedalo for an hour for 100euros. You also get a free jet ski ride when you book parasailing. (Booked through dolphin when down the beach) Such a great experience! Overall, we would deffo come back. Great food, lovely location, great for families, friendly and welcoming staff. The complex is extremely clean and the cleaners do a great job.

We had a fabulous holiday at the Grand. The food was brilliant - we loved all the Greek options, and the freshly carved meats and fish. They also had plenty of options for children who can be fussier and want chips and pasta. We also had one evening in the a la carte Greek restaurant was lovely and the food was fab. They had an all inclusive drinks menu too. The entertainment was great for us with a 6 year old. The amphitheatre was a lovely setting and my daughter loved the mini discos and the entertainment after that which tended to be family focussed like magicians and acrobats. She also loved the kids club and the lovely ladies that ran it. There was also entertainment around the main pool during the day if you wanted it. The pools were great. The main pool was fun. The adults pool was quiet and relaxing. The top pool had a couple of small slides and a snack bar and lovely views of the coast. The inside pool looked nice but we didn’t use it. The water slides were fantastic fun and many happy hours were spent there. The drinks were good and the white wine was very drinkable. The cocktails were pretty good too. The rooms were basic but fine. The air con worked well. We had a balcony with a partial sea view which was lovely to wake up to every morning. We rented a car for a day from the man who has a desk in reception. It was €60 for the day and included full insurance and a child’s car seat. All the staff were excellent. The people in the restaurant were friendly and efficient. The reception staff were friendly and helpful. The kids club staff and the entertainment staff were fun and hard working. Rooms were cleaned well every day and toiletries were always stocked up. There’s a shop a few minutes walk away from the hotel where we bought inflatables for the pool and it also has lots of reasonably priced souvenirs. There’s a cash point in the hotel opposite which is only a couple of minutes away. The hotel car to the beach is a great service. We never waited more than 5 minutes either outside the hotel or at the beach to be picked up. We arrived late at night and got a snack and some water given to us. On our last day we had a late pick up and we were allowed to have the all inclusive food and drink until 6pm. We didn’t need a late check out as we could use the hotel’s facilities before we left and had a shower and change of clothes on the second floor above reception. The only negative is the WiFi. It was awful but didn’t matter as we had such a lovely time. It’s also worth noting that some rooms are up a hill. If you have mobility issues ask for a room on a lower level part of the hotel. It wasn’t a problem for us and there’s a car that can take you to or from your room if you need help. We didn’t need it as the walk wasn’t far at all.

Absolutely superb hotel, high standard of drinks, great facilities, brilliant A.I. service and restaurants. Lovely visit to both al a cartes that is included in the all inclusive. The pool bar up the top is brilliant, burgers and pizza cooked to order, really friendly staff also. The staff are superb, so friendly and kind. The shuttle to the beach is fantastic if it gets really hot, but it is a lovely walk also. Stalis has lots of lovely restaurants also.

A smooth and easy late night check in was accompanied by a snack of a baguette, apple and a bottle of water then we were transported to our room with our luggage by a hotel driver and vehicle. As previously mentioned the hotel is on a hill, blocks 1,2 and 3 overlook the main pool and back onto the quiet pool and are the nearest to reception however there is a vehicle on call to carry you further up the hill to your accommodation or the childrens pool, simply press the call button and it appears! The rooms are plain but comfortable, the air con works well if slightly noisy and the bathrooms have a bar of soap, shampoo and body wash but no body lotion, there is a hairdryer attached to the wall. One thing that I found totally unnecessary was the towels being changed every day - this needs addressed to be more "green". The grounds are immaculate, staff were lovely and all extremely hard working ( a couple of the older ladies on reception were a bit brusque, maybe having a bad day....? ) The food was very good with plenty of choice and was constantly being replenished, drinks were brought to your table. French made up at least 80% of the guests during our stay. The dress code of long trousers for men was non existent with some dressed as though they had come straight from the pool. Sadly the quality of the alcohol on all inclusive was very poor but the cocktails, wine and beer were perfectly acceptable. All inclusive finished at 10.30pm and the cost of a gin and tonic is just under 8 euro after this. Overall we had a good holiday and really liked the hotel but found Hersonissos too commercialised however Stallis was better.

Beautiful location, many swimming options at the hotel with beach at walkable distance. The resort has both quieter spots as well as activities for children. Meals cater for various needs including vegetarian. Eating both on terrace or inside possible. Very friendly staff. I booked myself a wellness trea**ent, both facial as well as body massage and it was fabulous. Very professional! Good starting point for all kinds of sightseeing trips, car hire available at hotel for good prices.