Star Beach Village & Water Park

We have just returned from our second stay - myself, my husband, and our two daughters (3 and 8 years old) - and we really enjoyed it. All the services were perfect, and the hotel staff did an excellent job. For example, we celebrated our daughter's 3rd birthday, and the night before her birthday, we ordered a cake in the main hotel restaurant. The next day at dinner, the managers and waiters gathered and brought a perfect chocolate cake and sang "Happy Birthday" to our daughter. Another great employee was the cleaning lady in our family room in the Apollo building. She made sure our rooms, beds, and bathroom were beautifully clean every day. I must also mention the reception. Rooms are supposed to be vacated by 11 a.m., but since I had an involuntary visit to the local hospital, we asked at the reception to extend the checkout until 12 a.m., and the receptionist Myron kindly granted our request at no extra charge. As for the doctor, a local physician from a private medical facility is on duty at the hotel every day at a specific time - from 9:15 to 10:30 a.m. - and our travel insurance covered everything. The trip there, the treatment, the medication, and the trip back to the hotel. This was our second stay at the hotel, and it's clear that the facilities are well taken care of. The old playground in the pool for the little ones was replaced with a new one featuring small slides and water slides. And what I haven't mentioned yet is the excellent food, with a large selection to choose from, and a different theme every evening, offering various types of hot dishes. The bars are staffed by amazing people as well, and throughout the complex, we encountered most of the same staff as last year, which also indicates that the hotel takes good care of its employees, ensuring they are happy and can bring joy to those who come to enjoy life. We are looking forward to next year again!!!

Absolutely amazing place. I would highly recommend. Staff are wonderful nothing too much trouble. The food in the main restaurant is faultless. Rooms are fantastic, very spacious and very comfortable beds. The pools are fantastic for the children. The only very slight negative would be the childrens entertainment, not much for them to do other than the pools. It would be good to get out of hhe pool during the midday heat. Cannot thank all the wonderful staff enough,for making our holiday so fantastic 😀

My family and I stayed for a week in a superior family room at Star Beach village and we were highly impressed with the room which was plenty big enough for the four of us. With two rooms and two bathrooms on the ground floor with a large outside terrace it suited our needs perfectly. The hotel complex itself is fantastic with plenty of areas to suit everyone's needs. The pool areas were always clean and tidy and our children, 6yo and 2yo, were always entertained. The bar staff on the multiple bars were good and the bar staff at the pool bar were great at remembering repeat orders to speed things up. The highlight of our trip was the Minos restaurant. Our 6yo daughter has Celiac Disease and our biggest concern prior to our arrival was catering for her during our stay. On our arrival we had to fill in a quick form for this which was sent to the kitchen and we were told to go down to the restaurant and speak to the Soux Chef Mr Mainolis who walked us around the various food displays and explained everything including telling us that he would personally prepare meals such as Pizza and Pasta for our daughter and if we had any questions about the food on offer to speak to him. During our stay we we would visit the Minos restaurant for Breakfast, Lunch and Dinner most days and he would always great us with a smile as we approached him. When my daughter would ask for Pizza or Pasta he would stop what he was doing straight away and go and get it. There was never an eye roll or a delay he would stop what he was doing and prepare a meal for our daughter. I cannot describe how much stress this relieved for me and my wife. Even the Asian Star restaurant bent over backwards to make sure our daughter was catered for. Mr Mainolis was fantastic in caring for our daughter during the week we were there and he is a credit to the resort. My wife and I are already looking at when we can go back in the next year or so as we enjoyed it so much as a family.

We had our family holiday here in April and loved it. The staff were amazing. Firstly we arrived late due to flight times but the hotel reopened the restaurant for late arrivals. Granted, it was only salads, breads and cheeses, but we didn’t expect anything at all so this was a bonus. Check in was smooth and we were escorted to our room on a buggy by lovely staff. The room was clean and spacious on arrival and cleaned almost daily. Another bonus we enjoyed was the restock of free bottled water each day. The food and drink options were great, plenty to choose from and had different themes each night. There are also other restaurants on site that we could eat at for free as long as you book in advance. We loved the Asian Star. With so many pools and different areas to choose from we kept busy for most of the week. The slides/waterpark was a big hit for my son and the countless times he went on them. Some days were busier than others as members of the public can pay to come in too. The little beaches along the resort were a great bonus too. Free subbed and clear water…what more could you want. I’d definitely book again.

What an amazing hotel, so much for the kids to do. The animation team particularly Gregory & Nicolas were excellent with the children, playing football, card games and just generally entertaining them. There is a football pitch at near the main hotel snack bar (Dionyssos). You have to get down early and secure your sunbeds as they are taken quickly and not used for hours!!! The bees are a pest but don’t sting you, they just want to sweet drinks & food. Just more of an annoyance than anything else. You don’t need to pack towels!!! They are provided at the snack bar every day (with the cards handed to you at check in) All the bar, restaurant, cleaning staff are super friendly, haven’t had a bad experience with anyone. There is the main buffet restaurant but also the Cretan & Asian which is part of the All Inclusive (have to book though). The food was consistently good, no complaints. They do themed evening meals (Mexican, around the world, Mediterranean etc) although that is only a small part of the selection, you can always get meat, fish, salads, pizza, pasta. The list is endless. The hotel snack bar is open from 10am to 6pm serving pizza, chips, toasties, burgers & hotdogs. The water park snack bar is the same opening times with the same food options but also noodles. Alcohol - you can get a drink from 10am until midnight. It’s local spirits so not that strong but nice enough to drink throughout the day. There is also beer & cocktails. The water park although not officially part of the hotel, it doesn’t feel like it. It’s across a little road and free entry for hotel guests. There is 1 bar there which is included the All Inclusive, the rest you have to buy drinks at. The sunbeds and umbrellas are free for hotel guests, although there is an over 18’s part which they sporadically asked for payment so we just moved to nearer the slides on the grass where it is free. Our room was opposite the entrance to the water park so it was quiet enough, away from all the pools and entertainment in the evening. They were cleaned daily & bottles of water left for us. I’d say the only negative is the hotel is quite hard to get your bearings when you first arrive as it’s so big. It felt a bit rushed checking in and we were sent on our way with a map with was a bit confusing. All in all though I’d give the hotel 5*’s

This was my first time to Crete and it will not be my last. This hotel is lovely we very much enjoyed our stay ,and personal was fantastic especially George and Diana were very helpful with information and good service. Highly recommended for anyone who wants to visit. 🏝️

Well, what can I say? I have been home roughly 24 hours & didn’t want to write a review until I had enough time to reflect. Firstly, I’d like to say don’t believe everything you read online, mainly the negatives. For a four-star hotel, this is incredible value. Perfect for people of all ages, elderly, young, & families. It’s got something for everyone. The name Star Beach Village is an accurate deception of what the place is like. It’s a massive complex with a water park, multiple restaurants, beaches, bars, entertainment & activities running throughout the day. My partner & I are both vegan & mainly picked this hotel on that basis. And I can confirm that they were very accommodating. That was 100% correct. For breakfast, you could have certain cereals, nuts, fruit, yoghurts, vegan cheese, bread, vegan butter, chocolate spread & more. Lunchtime was mostly salads, pittas, chips, but that’s fine! And every evening in the main restaurant there is a theme. Examples are Mexican, Greek & Italian. There is a hot plate station with six options for vegans every night. Those options vary on the theme of the evening. We had vegan lasagna, rice, mushroom stew, pasta, and so much variety. And finally, I would like to give a special thanks to both George & Diana who were working the floor in the main restaurant. Those two are superstars. Always going above and beyond to make sure your experience was enjoyable. Empty plates removed from our table within seconds & always friendly & cheerful. Honestly, every single member of staff was working incredibly hard. But those two made a lasting impression on us both. The only downside is some of the accommodation is located across the road from the main hotel complex. It’s only a small walk, no more than a few minutes. But you do have to cross a busy road or use a tunnel. So bear that in mind if you have children & pay extra to stay in the main hotel. Overall, I’d highly recommend going & giving it a try for yourselves. I hope this review helps someone make their mind up.

I with my family (4 people) had the best time at this park eating sleeping and the stuff you can do around the park were al really great also met two waiters at the restaurant: George and Diana very friendly and really hard workers who made our vacation even better excellent work guys 👍🏻 all in all our vacation was worth all five stars i would recomend it to anyone.

We went 2 Star Beach for the 4th time in our lives in 30 years. And it was a great experience again! For us and our 2 sons. The accomodation, the facilities and the food was very good. We also met our new friends George and his wife Diana, who worked at the restaurant and served us so good and nice and made real contact. Thank you so much for that!