Danielle
4 กุมภาพันธ์ 2024
The front staff were polite and did what they could for us, none of this is on them, we never saw the cleaning crews because we were out during the day.
I stayed in my own room, my brother in another, my mom in a 3rd and sister in a 4th. There was blood in my room on the walls and shower curtain and towels stuffed in the air vents.
In my brothers room the supporting beam to the roof was cracked and the fridge was broken.
In my mom’s room the fridge was broken and in my sisters there was a lot of mold in the bathroom.
They charged my brother twice for the stay and could not fix it because he booked through ******* (that’s fine we understand,) then charged him a 3rd time when he tried to get it fixed. They claimed they couldn’t do anything about it or call a manager.
The pool was broken the whole time we were here.
The exercise room was just a treadmill and elliptical.
We got up at 830 am for breakfast and it was all dried out and rubbery and the waffle machine was broken.
Look, I have stayed in janky hotels and nice hotels. And usually I am fine with the janky ones if they don’t try to advertise that they are a nice hotel and are just upfront about the lack of amenities. I get it. This was super disappointing for what I paid vs lack of cleanliness and no pool or breakfast.
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