Red Roof Inn New Orleans - Westbank

It was a alright experience……………………………………………………………………..

Room was not cleaned , sheets were dirty , towels had stains ... and something was taken from me and when confront , person acted clueless right before returning my item

The sheets were very dirty and the bathroom as well but the worst thing was the service the phone was off the line and I had to call from my phone to make a report and housekeeping didn’t come until it was time for me to leave.

Room heater did not work even after they change me to a different room, so I bought a potable heater from Walmart. Room had a smell, so I had to get air fresheners. My room key kept needing to get reset every time I returned, I would be locked out and have to go to the front desk to fix it. The cost was good but you get what you pay for. I secured the room with my card but they required for me to pay in cash when I checked in. So, I have to withdraw cash from the ATM in the lobby, which charged me a fee.

The property is not maintained to even the mimimum hygenic conditions. The rooms smell bad. They have not been cleaned for a while. The doors safety chains are non existent. We could not stand the room even for few minutes. Changed four rooms without any luck. Booked another hotel and moved immediately.

It looked like the room was not cleaned, the mirror had smudges all over it, the bathroom door knob was broken off.

Woke up to a man with a clipboard standing over my bed telling my partner that we werent allowed to stay there because we didnt have a reservation. This was after we confirmed our reservation and paid for it the night before. I asked the front desk about it and he obviously was unconcerned with it, was extremely patronizing and offered a BIG discount for the next stay which we never even received. Towels , bathroom, microwave, fridge, and floors were all dirty upon arrival. They knocked on the door 10 minutes before checkout to kick us out. Worst experience of my life.

The room was so dirty..Towel was not clean..we found so many hair in the towel..Nobody cleaned the sink…we’re not satisfied with their room condition…Fully disappointed 😩

Don’t get me wrong for the price through the app I cannot complain, but as a for warning to any future travelers trying to save that few extra bucks let me tell you something. 1. The owner was an amazing person very friendly,helpful & always happy to help! End of pros Cons All cords in the room (Nightstands/ room phone / thankfully our refrigerator worked but a few other people I met along travels said theirs did not so toss a coin) Room was dirty (Bed sheets had stains , blood? Couldn’t really tell a lot of colors are burgundy, stains on tub, in tub from lord knows what) The bed was pretty much spring based & we all know how those end up after a few good nights. I looked under the bed as precaution no signs of bed bugs so a plus but underneath was dirty in Ex. Cigarette butts , some food , trash etc. The toilet seat was about 1 1/2” - 1 3/4” too small so it didn’t cover the toilet fully & for the fellas you’re gonna wanna hold that tree trunk or it’s gonna do some drinking. It’s located along side with a seafood restaurant (smell of oysters was unbelievable as piles of old ones thrown in little plastic boxes were over flowing, not to mention first day they did a raw sewage suck up at the manhole right outside our room so mhmmmm reused corn smell) Again the owner was an amazing guy but from what me & him had discussed he is understaffed & has been with no avail so I cannot hold him fully at fault at the higher ups / District manager should have heard these issues.