Courtyard Detroit Brighton

we told the front desk the tv didnt work and they said there was no one who would help. almost noone in the hotel and they didnt ask if we wanted to change rooms. they were very nice on the surface but clearly didnt care or most of the tvs in the. entire place were broke. although service horrible, facility was nice. impossible to skeep on very lumpy bed.

Manager at front desk was fast friendly and efficient. The hall to my room smelled like people were smoking. Not thrilled by that. My room was fine though. Slept well w a hot shower.

My rating on staff is not due to the staff, which was excellent. Mi low was for the service. There was no free coffee no big coffee when we came down there was no hot breakfast and even if there was we had to pay for everything at some thing I’m not used to nor do I want if I stay someplace that has breakfast I expect free breakfast.

It looks like they have done some updates but not enough. I wouldn’t stay here again. Too costly for what it was

Check-in was initially frustrating due to a lack of room availability, but Matthew handled the situation exceptionally and provided a level of customer service that was nothing less than mood altering. Kudos to your staff for having our room ready more quickly than initially estimated and for a pleasant stay.

Overall disappointed with this property. Usually the ratings on ******* represent the hotels I stay at pretty accurately but this was an exception. Initially couldn’t shorten the dates I was staying due to my room selection not being available for change. When I checked in for the original dates, wasn’t even given the type of room I requested because “Marriott is allowed to overbook rooms”. Which is interesting because I wasn’t allowed to change the room type when trying to change my dates. Then during my stay I kept finding these bites all on my legs. Initially thought bed bugs and scoured the room for them. Didn’t find anything. On my check out day, found out that there were ants coming from a crack in the bathroom floor/wall and these were what was biting me. Had a big bruise and reaction to the one of the ant bites. Didn’t bother notifying hotel because at this point I was entirely over the experience and wanted no more interactions.

Check in was very easy. The staff at the front desk was amazing. This hotel was not worth, 270 a night. The bed was too hard. If you wanted breakfast you had to pay for it.

Mathew was great. A very hostile guest was trying to dispute something in front of us as we were trying to check in. He handled a very nasty person with professionalism and humility. He was very sweet. Great hotel, very clean.

The location was great! The room was big and fit our needs perfectly.