Wanda Vista Harbin

Appreciate the upgrade to club level at 15th floor but the room was very warm despite I opened the window & it was winter time. No air con available so room service pushed in an old, bulky & noisy 1 & only 1 portable “air conditioning”. 1st time in my life I stayed in a 5 stars hotel room feeling uncomfortable, noisy (from the street & the bulky air conditioning) & sweaty thru out the night. Asked to change room the next day. Hotel changed both my & my children room to a lower floor. Much cooler but air pollution was the killer this time. Rooms & corridors walkway were infested with cigarette smell & smoke. Yes I saw cigarette smoke coming out from a few rooms when I was walking to my children’s room. This is really the greatest problem with China hotels. China guests are fine to ignore the non smoking signs in the rooms & toilets. Room complementary services were miserable. Only 2 cups, no spoons. Average quality shower gel was used. Breakfast was below average for a 5 stars hotel. Location was okay. There is a big mall opposite & some nice restaurants nearby. Next time I shall stick to staying in an international hotel over China hotels unless they can adhere to the non smoking rule & provide 5 stars room services for 5 stars price.

Amazing experience good service and nice breakfast

Love the room is great everything was good i enjoyed the breakfast there were a lot of different selections it was yummy one thing I didn’t like is that I had to go downstairs every time I ordered a delivery Mabey we can do a bit upgrade on that. Also the dress code for guests in the dining hall need to be addressed this is a 5 star hotel I don’t need to see people wearing robe with nothing under it with the room sandals is just not cool. However I did see people talking to them about it asking them to change but it took a while. Other than that It was a wonderful experience and I’ll b back sometime soon and hopefully will see some more upgrades?

Not too good nor too bad. Average experience

前台服务非常好，Check in和Check out都很快，Mr Kevin Wang and Mrs Amy Sun，courtesy trest person, service enthusiasm, receive Li quick, have to beg surely should.

Good choice

首先從入住説起，下午3：37去辦理入住，沒有不臨街的房間，要等40分鐘才有，後來選擇了臨街的房間。這點説明打掃速度太慢。但前台給升級了房間，並且贈送了水果。勉強過關。 入住房間後床頭的灰塵都不打掃，有點臟。這個真是有點受不了。 半夜颳風，這個房間的窗子一直在響，也不知道你們有沒有維修人員，不能維修一下窗子嗎？一宿沒睡好。 早餐很是敷衍，雖然樣數很多，但是味道真是有待提高啊！這個腸是腥的。

哈爾濱萬達文華酒店的服務真的很專業，沒來酒店之前賓客關係部給我致電詢問房間需求，得知我帶孩子旅遊，給我準備了小童用品，到店時間比較晚半夜11點了，還精心的給孩子準備了曲奇和酸奶，孩子很喜歡，特別感謝你們，給我安排的房間也很滿意，酒店的大堂很漂亮，周邊有融創茂，酒店位置優越，交通很便利，配套設施很全，房間乾淨，下次來哈爾濱，還會選擇這裏。感謝Fiona經理，服務貼心熱情！

酒店地理位置好，去購物去遊樂園很方便，大堂吊燈很美麗，禮賓部小夥熱情，賓客關係部在我入住前就聯繫我幫我準備房間，酒店設備設施很齊全，房間內環境好！這次入住非常開心！