Braemar Lodge And Spa

We stayed 2 nights in the deluxe spa suite and were moderately satisfied. Given the price of the room and coming from a 5 star hotel we expected better. the wallpaper was torn off in certain places and camouflaged by something, the mini bar was not complete. the instructions for the bathroom spa not super clear. The shower was also not completely waterproof. Too bad not to have real sheets for the cover. however, we enjoyed the view and the jacuzzi. comfortable bedding. for the breakfast option, not at all up to the standard of a 5 star, and that's a shame. also disappointed, the 2nd evening we wanted to order cocktails for happy hour, the bartender being present told us that the bar was closed for that evening and when we asked if we could have them in our room we were told said no you can order only food , why? while the bartender was present, is this laziness? The hotel spa amenities were all out of order as well. At this price and claiming 5 stars we were quite disappointed

I was a bit disappointed. I was expecting this to be a 5 star place, but there were a lot of things that were definitely not 5 stars. The robes were grey and didn't cover bigger people. One of them had pilling all over it, I didn't want to even wear it. The bathroom door squeaked loudly, so if one person got up to the toilet in the middle of the night, it woke the other person up. There were instructions on how to use the spa bath, but not on how to put the plug in. It didn't just plug in normally. We weren't able to use it on our first night which was very frustrating as it was one of our main attractions. I rang housekeeping the next day. Someone came and had a look and said that you had to turn a know on the side of the spa, how would anyone know that? The lock on the door to outside was broken and a small slide lock had been put on. Why not fix the main lock? I used the toilets to the side of the library and when I washed my hands, the tap was all loose and wobbled round. All these things are little but show that the lodge needs to have things fixed or updated. For $300 per night, you expect the best. The worse thing was on our last morning, we got to breakfast about 8:45, the restaurant closes at 9:30 am. There was continental and scrambled eggs and bacon. At about 9:00 am they stopped bringing out anymore bread to toast. No more croissants, eggs or bacon were brought out. There were about 6 tables with guests and everyone kept going up and checking, but they didn't refill. People were saying, they must have run out of food! But for some reason the waiter kept lifting the lids to the egg and bacon to see what was in there, but of course there was nothing as he hadn't refilled it and he was the only waiter!! I was really disappointed and wouldn't recommend it, unless you are getting a really good discount.

Good hotel that is well located. Got upgraded into a bigger room.

Loved the experience overall, well worth it. Reastaurant staff needed more than one request to keep up with the breakfast service in the restaurant. Dishes piled up on tables, clean dishes ran out as well as frsh OJ ect.

Beautiful room & view, excellent bathroom, very spacious, very comfortable bed, nice & quiet with friendly staff. If you want to be picky the carpet was a tiny bit worn. Will definitely be back

A nice hotel in beautiful nature. Large rooms with good amenities including a spa bath on the balcony and fireplace. Ikon för Verifierad av gruppen

Extremely disappointed to arrive after check in time to be notified there was no dinning or food available on site. If we had been at least notified of this we could have brought some of our own food along as the lodge is approximately 8 km away from any available food in Hanmer. Then found the spa pool with our room was half empty and cold. The poor cleaning staff was sent to fix but knew nothing about the pool then proceeded to have to check multiple other rooms for a spa that was operational and clean. I’ve stayed at Braemar on multiple occasions and this was by far the worst performance yet. Extremely disappointing and reception staff didn’t seem to care at all. Won’t be going back and definitely won’t be recommending to anyone in the future.

Overall experience was good. Wasn’t aware that to get to the lodge you had to drive on a gravel road off the highway. Wasn’t easy in my car. The room was beautiful, but was lacking a few amenities eg. Towels, robe, drinking water. Room service was quick and the food was good. Loved the outdoor spa! Overall was a pleasant experience

Hi We were slightly disappointed as we booked a room with an outdoor spa but the spa only had jets working on one of the seats. Not good enough really considering how exclusive the resort is. Regards Allison