CHARLES
27 กุมภาพันธ์ 2024
Visited the Hampton area with my wife and daughter since our daughter was just accepted into Hampton University. Hotel stay was ok until the last day. Prior to my arrival i was offered an upgrade of late check out, which i accepted. On the last night of my stay, I checked with front desk to confirm arrangement and was advised that they typically do not allow late check out on Sundat but she will honor the offer and allow for a 12pm check out. The next morning, promptly at 11am, house keeping knocked on my door. My wife answered and advised that we were getting ready to check out and didn't need house keeping. 10 minutes later , house keeping is again at the door, but banging this time. I answered the door and the voice on the other side said "check out is at 11". I responded, we were given late check out until 12 but we will be out of here in 15 minutes. The voice rudely replied "we do not do late check out, i don't know who told you that but yall gotta go". I shut the door to avoid back and forth. 3 minutes later, front desk called to tell us we had to leave. I reiterated the late check-out, she stated we didn't have a late check out and I said ok, we're leaving. 3 minutes later, she called again to make sure we were leaving. Upon exit, I stopped by the front desk and provided email proof of the upgrade to which she responded (in short) "sorry, you can stay until 12 if you want". As if we wanted to spend another second in their outdated Hotel.
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